Affera Customer Experience Consultant
Affera Customer Experience Consultant
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$ 137600 - 206400
1 Vacancy
Job Description
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
As a Customer Experience Consultant within Medtronics Cardiac Ablation Solutions (CAS) division you will play a critical role in driving the adoption and utilization of our advanced EP technologies. Operating in a remote customer-facing capacity you will deliver high-level customer support and strategic engagement across a broad portfolio of CAS solutions.
In this role you will collaborate cross-functionally within the CAS organization to deliver tailored support that helps our customers treat patients with confidence and precision. Leveraging your expertise in cardiac mapping along with strong clinical and technical skills you will work autonomously to build trust enhance the customer experience and support efficient effective use of our technologies in the clinical setting.
This position requires the ability to travel at least 50% of the time supporting customer engagements advanced procedural cases and customer training needs.
This role is ideal for a self-motivated customer-focused professional who thrives in dynamic environments and is passionate about advancing patient care through innovation in electrophysiology.
CARDIOVASCULAR PORTFOLIO:
Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias enabling clinicians to perform procedures with superior outcomes.
Responsibilities may include the following and other duties may be assigned:
Provide advanced support for CAS technologies in clinical settings
Collaborate cross-functionally within CAS to help drive adoption utilization and innovation
Serve as a trusted advisor to physicians and EP lab staff
Promote efficient effective use of CAS products and solutions
Work autonomously while delivering high-level professional customer engagement
At least 50% travel to support procedures training and customer engagements
Required Qualifications:
High School Diploma PLUS a minimum 14 years of relevant experience in a clinical lab setting clinical training field sales/support in medical device healthcare industry or equivalent experience -OR-
Associates Degree PLUS a minimum 12 years of relevant experience in a clinical lab setting clinical training field sales/support in medical device healthcare industry or equivalent experience OR-
Bachelors Degree PLUS a minimum 10 years of relevant experience in a clinical lab setting clinical training field sales/support in medical device healthcare industry or equivalent experience
Preferred Qualifications:
Strong communication and interpersonal skills
Deep understanding of cardiac mapping and electrophysiology workflows
Proven ability to work independently in dynamic fast-paced environments
Experience in customer-facing roles within the medical device or healthcare field preferred
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
The following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insurance Long-term disability leaveDependent daycare spending accountTuition assistance/reimbursement andSimple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees:Incentive plans 401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums) andCapital Accumulation Plan (available to Vice Presidents and above or subject to IRS earning minimums).
Regular employees are those who are not temporary such as interns. Temporary employees are eligible for paid sick time as required under applicable state law and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic Inc. (Medtronic) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County you can findhere a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Experience:
Contract
Employment Type
Full-Time
