Mortgage Servicing Business Management Analyst II- Quality Assurance Testing
Mortgage Servicing Business Management Analyst II- Quality Assurance Testing
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Job Description
Work Location:
Jacksonville Florida United States of AmericaHours:
40Pay Details:
$25.00 - $40.25 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.
As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Business Management Strategy & SupportJob Description:
The Business Management Analyst II provides business management related research evaluation operational reporting and / or analytical support for assigned area / specialization and/or functional unit(s).
Depth & Scope:
- Provides specialized analysis nonstandard reporting and operational support
- Provides guidance/assistance to other team members and internal partners on a broad range of processes
- Carries out work with some complexity generally requiring short to medium-term focus (weekly-monthly)
- Independently delivers assigned initiatives with direction from management
Education & Experience:
- Undergraduate degree
- 2years relevant experience
Preferred Qualifications:
- Mortgage Servicing Knowledge (understanding of loan servicing processes familiarity with investor (FNMA FHLMC GNMA) insurer (FHA VA USDA) regulatory guidelines (OCC CFPB etc.) and state law.
- Quality Assurance & Testing Expertise (to include manual and automated testing methodologies experience with functional regression integration UAT and end-to-end testing; ability to develop and execute test scripts test cases and test plans; defect management exposure to API testing tools)
- Data & Analytical Skills
- Strong Communication Skills
- Ability to adapt to new regulations and investor updates
Customer Accountabilities:
- Provides business management related research evaluation operational reporting and / or analytical support in a timely manner
- Develops and/or prepare applicable business metrics / standard / ad hoc reporting in collaboration with partners and stakeholders for own business management area to help inform or support decisions as appropriate
- Conducts regular ongoing analysis evaluation / assessment and review of business performance/ processes/initiatives within assigned business management area
- Supports the development of presentations/communications and dissemination of information
- Coordinates relevant processes/meetings/events that impact a broad area
- Understands department objectives and contribute by recommending appropriate action to management based on analysis and review of results within assigned scope
Shareholder Accountabilities:
- Contributes to various operational activities (e.g. report production system queries process mapping tracking analysis and procedural support premises onboarding) as assigned
- Remains informed of emerging issues industry trends and/or relevant changes
- Adheres to enterprise frameworks and methodologies that relate to business management activities for own area
Employee/Team Accountabilities:
- Continuously enhances knowledge/expertise in own area and keep current emerging trends/developments and grow knowledge of the business analytical tools and techniques
- Prioritizes and manage own workload in order to deliver quality results and meet assigned timelines
- Supports a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues/ points of interest
- Identifies and recommend opportunities to enhance productivity effectiveness and operational efficiency
- Establishes effective relationships across multiple business and technology partners program and project managers
- Participates in knowledge transfer within the team and business units
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel Occasional
- International Travel Never
- Performing sedentary work Continuous
- Performing multiple tasks Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds Occasional
- Sitting Continuous
- Standing Occasional
- Walking Occasional
- Moving safely in confined spaces Occasional
- Lifting/Carrying (under 25 lbs.) Occasional
- Lifting/Carrying (over 25 lbs.) Never
- Squatting Occasional
- Bending Occasional
- Kneeling Never
- Crawling Never
- Climbing Never
- Reaching overhead Never
- Reaching forward Occasional
- Pushing Never
- Pulling Never
- Twisting Never
- Concentrating for long periods of time Continuous
- Applying common sense to deal with problems involving standardized situations Continuous
- Reading writing and comprehending instructions Continuous
- Adding subtracting multiplying and dividing Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.
TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more
Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.
Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.
If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.
Required Experience:
IC
Employment Type
Full-Time
