Helpdesk Technician
Helpdesk Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Details
Description
Bastyr University believes that inclusive diversity is essential for achieving academic excellence and creating a profoundly enriching university experience. Our faculty and staff are committed to achieving our mission by educating students to be future leaders that bring the natural health arts and sciences to people from all backgrounds. Promoting an educational environment that allows students faculty and staff to develop their talents while experiencing a sense of community we expect campus members to engage in respectful communication behaviors and thoughtful self-reflection increase their understanding of cultures and empower people who are disenfranchised marginalized or oppressed. In so doing the University pledges to prepare our students (and support faculty and staff) to recognize and appropriately respond to health inequities that affect multiple communities. This involves infusing DEI knowledge skills and practices inall academic programs clinical training and patient services. In all Bastyr University is dedicated to the welfare of our students and patients as well as to promoting equal opportunity and access in education and health care.
Position Summary
We are seeking a qualified IT help desk technician to assist our internal customers with questions and problems concerning computer systems hardware and software. The technician will work with internal customers in person and remotely guiding them through systems configuration and troubleshooting while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.
Essential Responsibilities
- Provide first-level contact and issue resolution for hardware software application and phone issues for staff faculty and students
- Maintain user access to network software and phone systems including remote access
- Provide basic user training and assistance to computer end-users
- Performs regular and on-demand maintenance inventory and troubleshooting of staff equipment UPS equipment copiers information displays and other devices
- Deploy end user equipment such as computers laptops smart devices projectors and other equipment
- Participates in IT helpdesk ticketing ensuring they are processed and completed efficiently and timely
- Interfaces with IT staff service providers or related technical support services to resolve problems
- Ensures proper electronic and other recycling is tracked and properly dispatched
- Assists in creating and maintaining IT documentation and maintenance procedures
- Follows all protocols and standards for maintaining appropriate systems of record ensuring audit trails are properly completed.
- Other duties as assigned may include working on-call during nights and weekends as needed
Qualifications
Experience Required:
- Two plus years experience in IT client services or similar role
- Excellent technical knowledge and support experience with desktop and laptop workstations
- Experience with Microsoft Windows (10/11) Active Directory and Office 365 suite
- Experience supporting enterprise Wi-Fi and VPN
- Experience with enterprise network printing solutions
- Ability to work independently as well as with other team members along with regularly reporting to the manager.
- Knowledge of basic networking and client/server concepts
- Ability to multi-task while completing scheduled and on-demand tasks
- Must have good to excellent technical troubleshooting skills.
- Ability to provide software instruction for computer users of differing levels of experience
- Ability to follow directions document progress and clearly summarize progress to supervisor
- Exceptional customer service orientation with a focus on rapport-building listening questioning skills and delivering information in a friendly manner to users.
- Ability to work well with people from many different disciplines with varying degrees of technical experience.
- The ability to lift 50lbs and transport heavy to moderately heavy objects such as computers and peripherals.
- Ability to take initiative and ownership by working independently or in a team environment.
- Ability to multi-task while completing scheduled and on-demand tasks
Preferred Qualifications
- ITIL and/or A experience a plus.
- Previous experience with an educational or non-profit organization a plus
- Experience with automation PowerShell scripting and remote management tools.
- Ticketing system and inventory management experience preferred.
Required Experience:
IC
Employment Type
Full-Time
