Vendor Mgr III

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Manage Third Party Business Arrangements through all stages of the TPML in alignment with relevant frameworks policies and standards. Vendor Managers are expected to understand and maintain knowledge of Business Arrangement terms (including key Third Party and business segment or corporate function (TD) deliverables). Vendor Managers are also responsible for monitoring analyzing and reporting on performance of Business Arrangements and identifying and escalating issues where identified in order to mitigate risk. On more strategic critical and/or complex relationships across multiple business segments or corporate functions role may also act as the Lead Vendor Manager supporting the Accountable Executive that owns TDs relationship with the Third Party.

CUSTOMER

• Own the management of Third Party Business Arrangements through all stages of the TPML in alignment with relevant Third Party frameworks policies and standards
• Initiate intake via a Sourcing Request and follow the TPRA process
• Set up and onboard Third Parties post contract execution including the implementation of the governance structure and interaction models between key TD and Third Party stakeholders
• Understand the financial terms of a Business Arrangement and monitor a Third Partys financial health to mitigate risk related to costs and services
• Collaborate with internal stakeholders to support business needs by delivering a transition or termination of a Third Party
• Support Lead VMOs in consolidating an enterprise view of the relationship with the Third Party in support of the Accountable Executive
• Maintain strong relationships with internal stakeholders
• Ensure integrity in dealing with Third Parties complying with TDs Expense Policy Enterprise Procurement Policy Vendor Management Policy and Code of Conduct and Ethics
• Focus on continuous improvements to facilitate entering into Third Party Business Arrangements and promote effective delivery

SHAREHOLDER

• Consistently exercise discretion in managing correspondence information and all matters of confidentiality; escalate issues where appropriate
• Manage Third Party Business Arrangements through all stages of the TPML in alignment with relevant frameworks policies and standards
• Monitor analyze and report a Third Partys performance through delivery against SLAs SLOs KPIs or other contractual commitments
• Identify issues and monitor trends with a Third Party in a responsive manner to reduce risk in alignment with TPRM Policies and related Standards
• Document Third Party risk issues as per the TPRM Issues Management process and standards escalate issues as appropriate and partner with Third Party to develop a remediation plan to drive resolution
• Participate in cross-functional initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
• Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
• Conduct meaningful analysis at the functional level using results to draw conclusions make recommendations assess the effectiveness of programs or practices
• Monitor service productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
• Maintain a culture of risk management and control supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Participate fully as a member of the team support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues/ points of interest
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business related tools and techniques
• Participate in personal performance management and development activities including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to team development of skills and capabilities through mentorship of others by sharing knowledge and experiences and leveraging best practices
• Lead motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships
• Contribute to a fair positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank both internally and/or externally

BREADTH & DEPTH

• Expert level professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
• Integrates knowledge of the enterprise sub-functions or business lines overarching strategy in developing solutions across multiple functions or operations
• Interprets internal/external business challenges and the industry environment recommends course of action and best practices to improve products processes or services
• Acts as a lead integrating cross-function understanding within their own field of specialty; with significant resource requirements risk and / or complexity
• Independently manages business arrangements
• Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
• Uses sophisticated analytical thought to exercise judgement and identify solutions
• Impacts the achievement of sub-function or business line objectives within the area they are accountable for
• Supports advanced methods to contribute to new solutions and recommend standards against which others will operate
• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
• Works autonomously as the lead and guides others within area of expertise
• Generally reports to a Senior Manager or above

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree
• 7 years of related experience

ADDENDUM

• Advanced knowledge of Vendor Management Business Arrangements Third-Party Management Lifecycle framework/principles policies and procedures systems products/services product research assessment & reporting competitive intelligence negotiation tactics and/or regulatory requirements
• Knowledge of current and emerging competitor and market trends
• Knowledge of Risk Management environment standards and regulations
• Knowledge of budgetary management principles/practices/procedures
• Skill in identifying complex problems and reviewing related information to develop/evaluate options and implement solutions and/or governance procedures
• Skill in supporting the development and implementation of change strategies and/or processes
• Ability to negotiate influence collaborate and effectively communicate to build relationships
• Ability to contribute to strategic direction of the function and provide advice to senior leadership
• Ability to monitor analyze report and assess adherence performance and risk of information contractual terms and/or delivery of services
• Skill in researching collecting organizing and analyzing complex or technical data and developing plans to address identified issues/problems
• Ability to lead plan implement and evaluate program/project activities to ensure completion of initiatives
• Ability to exercise sound judgement in making decisions
• Ability to research collect organize and analyze information and prioritize work while meeting multiple deadlines
• Skill in using analytical software tools data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to work successfully as a member of a team and independently
• Ability to handle confidential information with discretion

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):