Part Time Customer Assistant Representative - Massapequa, NY
Part Time Customer Assistant Representative - Massapequa, NY
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Were immediately hiringfor Massapequa NY office! The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers primarily face-to-face supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support service customers and act as a rental back-up in a non airport branch location.
The starting rate of pay is $18.25 / hour. Employees have the opportunity to earn yearly merit increases based on performance.
This position is located in our office in Massapequa:
4780 Sunrise Hwy Massapequa Park NY 11762
The schedule for this role is:
Monday: 7:45am-12:45pm
Tuesday 7:45am-12:45pm
Wednesday: 7:45am-12:45pm
Thursday: OFF
Friday: 7:45am-12:45pm
Saturday: 8:45am-1:15pm
Responsibilities
- Greet all customers using prescribed appropriate dialogue as they arrive on the lot.
- Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number date time and turn into lost and found.
- Advise and review rental charges; and provide an accurate receipt to the customer.
- Inquire about service satisfaction and document dissatisfaction.
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
- Use of proper statement to determine if vehicle is being returned with full tank of gas.
- Complete a service alert for any mechanical and or body damage communicated by the customers.
- Identify vehicles which are on system hold for turnback time or mileage recall or any other special lock and verify their movement to the proper lot location.
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
- Keep lot organized for ease of access and traffic flow.
- Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents fuel services days/extra hours/surcharges and optional coverages.
- Understand the damage loss report reporting procedure.
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old.
- Must have two years college experience OR at least two years of customer service experience
- Must have a high school diploma or GED
- The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid unrestricted U.S. drivers license.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
- Must be able to read write and speak English
- Apart from religious observation you must be available to work the following schedule:
Monday: 7:45am-12:45pm
Tuesday 7:45am-12:45pm
Wednesday: 7:45am-12:45pm
Thursday: OFF
Friday: 7:45am-12:45pm
Saturday: 8:45am-1:15pm
Required Experience:
Unclear Seniority
Employment Type
Part-Time
