Senior Solutions Engineer, Unified Communications (UC)
Senior Solutions Engineer, Unified Communications (UC)
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1 Vacancy
Job Description
Who we are:
For over 20 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. Its a place where you can genuinely make an impact and be recognized for it.
We believe great businesses thrive on diversity inclusion and the contributions of all employees. To that end we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other completely free of barriers.
Job purpose:
The Senior Solutions Engineer in the UC function will drive the technical aspects of the sales execution for our customers and provide technical pre-sales sales execution and post-sales support.
They will also work to develop the function within our rapidly expanding Manhattan office developing both a robust yet flexible suite of offerings across our SMB Mid-Market and Enterprise customers.
As part of our world class pre-sales organization the UC Solutions Engineers work to map customers business requirements with Global Relays UC technology footprint delivering bespoke and tailored solutions with the ability to evolve and tweak as required.
The UC Solutions Engineers work as the bridge between our Business Development Onboarding teams and Steady State teams; ensuring that all can collaborate on and interpret the proposed solutions to our customers.
Continual liaison with Global Relays Product and Engineering sees the Solutions Engineers become the de-facto Subject Matter Experts (SMEs) with Global Relay UC offerings.
Duties and responsibilities:
- Participates in discovery sessions with customers and prospects to understand their technical and business needs.
- Preparing and delivering highly-tailored presentations (including custom demonstrations) that show deep understanding of the clients challenges and how our solutions map to them
- Partner with Sales/CS SME & Enterprise Services as the dedicated account team on any given opportunity
- Develop and execute Proof of Concepts (PoCs) to demonstrate how our solutions meet customer requirements and add value
- Support the building and maintaining demo environments
- Acts as the technical expert and provide knowledgeable service during demonstrations of Global Relay products.
- Answering technical questions related to the software and how it fits into the prospects existing ecosystem (i.e. hosting security integrations etc.) and assisting in responding to advanced product and technical questions RFPs and security questionnaires in a precise and timely manner
- Be the point of contact for technical service escalation including customer inquiries with respect to product sales demos or other questions.
- Document technical considerations and contribute to internal knowledge bases as a resource for other teams customers and partners
- Work with Product Managers to understand current offerings and roadmap
- Lead client-facing technical workshops and discovery sessions to map out workflows integration paths identify technical risks and define best practices for solution deployment
- Participates in the development of technical account strategy with Business Development teams to identify opportunities for sales.
- Assists with customer on-boarding from both a pre/post-sales technical engineer side and technical provisioning and services deployment side.
About You:
- Solution design / onboarding / configuration experience within the Mobile and Application 2 Person (A2P) space: Number assignment Porting Message Hosting a huge plus.
- Industry experience within one or more of the following verticals: Finance Government Oil & Gas Pharmaceuticals Healthcare
- Working knowledge of Mobile Device and Application Management (MDM & MAM) setups desirable.
- Working within a fast-paced rapidly growing and changing environment; the need to be agile and open-minded is key.
- Experience / exposure to high-value Enterprise level customers with proven track record of delivery.
- Acting a coach and mentor for more junior colleagues; leading by example and bringing them along for the ride.
Qualifications / Experience:
- Undergraduate degree in information technology and/or business-related disciplines with relevant work experience.
- 8 years of experience in technical sales pre-sales and/or solutions consulting.
- Strong sales or customer-facing experience ideally in a SaaS environment sector with an understanding of technology-related subject matter
- Solid understanding of the delivery and implementation of product from a customer perspective.
- Professional business manner with the ability to establish relationships at executive business levels.
- Confident in client-facing workshops and technical presentations
- Experience using SalesForce or other CRM system is highly desirable.
Compensation:
Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise skills education and professional background.
The range below reflects the expected annual base salary which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy culture and values. We aim to foster an inspiring work environment and support employees work-life rhythms. We provide a comprehensive health benefits program including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days which increase based on tenure. Other benefits include paid sick days maternity/parental leave enhanced program commuter benefits corporate bonuses and a 401(k) retirement plan with company contribution matching.
For employees based at our New York office we provide additional perks and amenities to enhance your work experience including a subsidized meal program courtesy of our in-house culinary team!
What you can expect:
At Global Relay theres no ceiling to what you can achieve. Its the land of opportunity for the energetic the intelligent the driven. Youll receive the mentoring coaching and support you need to reach your career goals. Youll be part of a culture that breeds creativity and rewards perseverance and hard work. And youll be working alongside smart talented individuals from diverse backgrounds with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity equity and inclusion.
We seek to ensure reasonable adjustments accommodations and personal time are tailored to meet the unique needs of every individual.
We understand flexible work arrangements are important and we encourage that in our work culture. Whether its flexibility around work hours workstyle or lifestyle we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.
To learn more about our business culture and community involvement visit .
Required Experience:
Senior IC
Employment Type
Full Time
