Senior Manager, Shipping
Senior Manager, Shipping
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Job Description
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
About the Role and Team
We are looking for a highly motivated Senior Manager Shipping to lead shipping operations and strategy in Italy. This is a visible role with a dual responsibility: (i) driving operational excellence working both autonomously and as a critical connector between internal teams and external partners and (ii) leading third-party partnerships and negotiations including identifying and building new collaborations with carriers and other potential partners.
You will be the key local expert on shipping translating the realities of the Italian logistics ecosystem into actionable solutions for eBay. Your primary responsibility will be to develop implement and optimize shipping programs and partnerships while also finding opportunities to expand into adjacent areas such as payments buyer/seller trust.
This role requires deep knowledge of Italian carriers service models and operational nuances. You will work closely with cross-functional teams including product engineering marketing account management legal while also owning relationships with external carriers and service providers. This position requires someone who can seamlessly shift between technical execution and commercial exploration translating market insights into actionable business outcomes.
What You Will Accomplish
Own and lead eBays shipping strategy in Italy ensuring efficient service performance cost efficiency and customer happiness.
Translate Italian market dynamics into business requirements collaborating with internal product and platform teams to influence roadmaps and priorities.
Develop and maintain relationships with national shipping carriers and 3rd parties crafting mutually beneficial partnership models.
Scope lead and negotiate new partnerships with carriers and third-party providersfrom business model design through to legal and contract closure.
Explore and assess new service opportunities emerging from the logistics and retail landscape as well as areas like payments and buyer/seller trust.
Analyze key performance metrics and external factors (e.g. strikes seasonal trends) to maintain and evolve retail standards in Italy.
Serve as a bridge between external partners and internal teams aligning local needs with global capabilities.
Champion a data-informed customer-centric approach to problem solving and opportunity development.
What You Will Bring
Deep knowledge and experience within the Italian logistics and retail services market including experience with key carriers and service models.
Strong experience in program or operations management in e-commerce and logistics.
Demonstrated capability to negotiate and lead commercial partnerships with carriers including contract setup and legal processes.
Shown ability to act with autonomy while connecting cross-functional teams in a matrixed international environment.
A dual approach: organised analytical and detail-focused with the curiosity and business insight to explore and cultivate new possibilities.
Strong analytical skills to monitor performance and interpret complex data sets in context.
Experience collaborating with internal teams across product marketing account management and seller operations.
Fluent in Italian and English.
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Required Experience:
Senior Manager
Employment Type
Full-Time
