Technical Writer
Technical Writer
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1 Vacancy
Job Description
Role - Technical Writer
Location- Washington DC - Hybrid (Onsite & Remote) 3 days in the office every week.
COMPLETE JOB DESCRIPTION:
- Write and edit technical and end-user documents including procedures processes functional descriptions release documents system specifications reports manuals training presentations end-user communication messages and other program deliverables such as editing policy directives strategic plans and standard operating procedures
- Track the development and delivery of monthly quarterly and semiannual documents and reports;
- Perform technical edits and support quality reviews.
- Develop quality standards graphics format and style for internal and external IT documents.
- Create customer service content user guides in-depth documentation on product features FAQ reference materials
- Contribute to the organizations messaging strategy crafting content guides for new products and features
- Understand new features learn how they work and document them in crisp easy-to-follow language
- Improve existing documentation based on customer feedback.
- Interview subject matter experts and analyze complex information to understand the details of the platforms and technical information to be conveyed.
- Learn complex concepts and communicate information easily and clearly to internal employees and the end user community.
- Use visual models and tools to communicate workflows communications relations and system operations.
- Performs other related duties as assigned.
- Must be detail oriented with strong analytical and problem-solving skills.
QUALIFICATIONS:
- 5 years of experience as a Technical Writer
- 5 years of experience with documentation tools Microsoft Excel Word and PowerPoint.
- Excellent written communication and grammatical skills. Strong attention to detail is critical.
- Highly skilled in MS Suite software (Word Excel PowerPoint Project and Visio) to conduct all job responsibilities.
- 3 Years of hands-on experience with Adobe Acrobat Pro. Familiarity with Microsoft SharePoint.
- Demonstrable ability to grasp technical concepts and make them easily understandable in text and
MINIMUM EDUCATION/CERTIFICATION REQUIREMENTS:
Bachelors degree in Information Technology
or related field
or equivalent experience
Employment Type
Full-time
