Senior Manager - Network Operations &Transport Infrastructure (NOC Lead)
Senior Manager - Network Operations &Transport Infrastructure (NOC Lead)
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Job Description
Who we are:
Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.
Job Description:
Job Title : Senior Manager - Network Operations &Transport Infrastructure (NOC Lead)
Job Type : C2C
Experience : 8-15 Years
Location : Plano Texas
Responsibilities:
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8 years of experience in Network Operations Transport Networks or Telecom Infrastructure.
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Proven leadership experience managing NOC teams and vendor relationships in a 24x7 environment.
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Experience with 5G network operations cloud-native network architectures or virtualized network functions (VNFs/CNFs).
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ITIL or other relevant certifications in service management.
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Knowledge of automation and scripting for operations efficiency.
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Deep technical understanding of Transport technologies IP Networking EMS/NMS systems and fiber transport systems.
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Strong experience with incident management tools (e.g. ServiceNow) observability platforms and network troubleshooting.
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Knowledge of SLA/KPI metrics Change Management and escalation processes.
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Familiarity with transport vendors (e.g. Zayo AT&T) and network OEMs (e.g. Cisco Palo Alto).
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Ability to operate in a fast-paced high-pressure environment and manage large-scale outages and critical incidents.
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Lead and develop a team of SMEs focused on Transport and Network Engineering Operations.
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Manage and resolve outages emergencies and escalations; lead technical troubleshooting in coordination with internal engineering teams and external vendors.
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Ensure end-to-end monitoring of Transport EMSs and observability tools to proactively detect and resolve incidents.
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Oversee incident identification ticket logging triage and impact assessments using the ServiceNow platform.
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Drive root cause analysis (RCA) implement preventive measures and represent technical input in Change Advisory Board (CAB) meetings.
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Own and manage market-specific chat groups communications and first-level support escalation procedures.
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Monitor site health post-maintenance and ensure post-CR validation and stability checks.
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Lead the incident management lifecycle ensuring timely updates SLA compliance and detailed documentation.
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Interface with cross-functional teams including RF Core Cloud Infra Network Engineering Tech Dev and Market teams.
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Drive resolution for issues related to fiber and transport vendors (e.g. AT&T Zayo) and ensure SLA adherence.
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Maintain operational health metrics including National Network Availability >99.50%.
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Ensure Trouble Tickets are updated with technical documentation troubleshooting procedures and escalation details.
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Coordinate with OEMs and service providers (e.g. Cisco Palo Alto) for resolution of chronic and high-impact network issues.
Qualifications:
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Bachelors degree in Telecommunications Computer Science or a related field (or equivalent experience).
Employment Type
Full-time
