Network Technician - Advanced
Network Technician - Advanced
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Salary Not Disclosed
1 Vacancy
Job Description
About this Position:
Job Title: Network Technician
Responsibilities:
- Monitors Clemson network server and application elements resolves incidents and service requests and/or consults with the subject matter expert team for incident resolution. Applies simple state-of-the-art technology to meet and improve the network control center.
- Control network and system processing. Responds to customer inquiries and alters via emails incoming calls and walk-ins. Conducts routine inspections on equipment and reports any abnormalities. Other operational duties as assigned such as meetings project work administration and facilities requirements.
- Configure network and system resources and maintain corresponding system records and documentation. Provides Tier II support as per SME agreements. Performs periodic maintenance and monitoring of computer systems. Performs pre-configured port activations on network switches.
- Prepares and reviews documentation for use in operations for training and the knowledge base. Participates in training and cross-training for the Tier II. Provides customer service for all information and/or telecommunication network systems support areas.
Required Skills:
- 5 years IP Network Troubleshooting.
- 3 years DNS configuration.
- 3 years Understanding of monitoring tools (Splunk SolarWinds).
- 2 years ServiceNow ITSM Tool.
- 2 years Server Batch Scripting.
- 2 years Cisco Network Tools (ISE Catalyst).
- 2 years Technical writing experience.
Preferred Skills:
- Understanding of Mainframe batch processing.
- Python Scripting.
- Ansible knowledge.
- Leadership skills.
- Strong customer service.
- Self-management.
Employment Type
Full-time
