Part-Time Social Care Navigator-Capital Region

Life at Healthy Alliance

At Healthy Alliance our purpose is to improve health and empower communities facing barriers. Every community has its own needs affecting the health of those who live learn work and play within them. Our network brings together organizations big and small to coordinate and collaborate so that all communities have reliable access to the resources they need. Why Because every New Yorker deserves the same opportunity to be healthy.

Designated as the Social Care Network (SCN) Lead Entity for the Capital Region Central NY and North Country under New Yorks 1115 Waiver Amendments SCN & Health-Related Social Needs (HRSN) Program we are responsible for ensuring that there is a seamless consistent end-to-end process for screening navigation and the delivery of services including food housing and transportation to thousands of Medicaid Members. Transformative in nature this novel Program will further sustain our vision of cultivating a world wherein everyone has a fair and just opportunity to be as healthy as possible.

As a 2019-2024 Albany Business Reviews Best Places to Work and a 2021-2025 Modern Healthcares Best Places to Work in Health Care award recipient we strive to maintain a culture wherein high-performing mission-driven team members collectively work toward better health for all. Dedicated to promoting a culture built upon autonomy mastery and purpose we believe our differences in strengths and perspectives play an integral role in propelling us forward while our core values ground us serving as the common thread that unites our team.

Why You Should Join Healthy Alliance

We offer amenities professional development opportunities events and programming that support the interests of our teams while expanding and enriching our culture. Some of the perks you can expect when you join Healthy Alliance include:

• Competitive compensation package
• Remote workplace
• Impactful work
• A workplace that values safety respect employee engagement recognition and diversity
• Flexible part-time scheduling options between Monday and Friday 5 to 9 p.m. Choose to work one day all five or anything in between.
• Pay rate of $26.44 per hour

Who You Are

The Social Care Navigator is responsible for conducting health-related social needs (HRSN) screenings eligibility assessments and navigation activities for Medicaid Fee-for-Service Members and certain Managed Medicaid Members.

We are looking for someone who resides in the Capital Region.

What Youll Do

• Manage incoming referrals for screening and navigation to ensure successful and timely connections for community members.
• Assign Members already connected to an established contracted care team to their Social Care Network-designated screener and/or Social Care Navigator to conduct screening and navigation activities fostering continuity with existing contracted care teams.
• For those Members not engaged conduct and document outreach in alignment with required frequency modality and timeframe.
• Manage Member consent and attestation as required throughout the engagement.
• Conduct health-related social needs (HRSN) screenings using the Accountable Health Communities (AHC) screening tool to assess member HRSN(s).
• Conduct eligibility assessments to determine Member eligibility for enhanced HRSN services and refer Members to eligible programs and services including enhanced HRSN services and/or existing federal state and local resources.
• Maintain effective communication with internal team members community members and partner organizations to ensure acceptance resolution or redirection of referral requests.
• Document progress notes and action taken with each referral as detailed in the Network Standards and Quality Program.
• Regularly use data and data tools to report referral patterns and trends to the Referral Coordination Manager.

This job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice.

What Youll Need

Education

• Associate degree in health social services or related field preferred. Equivalent work experience in a related field may be considered in lieu of degree requirements.

Professional Work Experience

• Minimum 5 years of related experience in a clinical non-profit or Managed-Care Organization (MCO) environment preferred.

Knowledge Skills and Abilities

• Extensive knowledge and understanding of health equity social drivers of health and social care data.
• Excellent communication and presentation skills.
• Experience using translation services preferred.
• Ability to build collaborative working relationships with others inside and outside the organization through cooperation and mutual respect. Capacity to inspire and motivate others.
• Thrive working with multiple systems and processes.
• Demonstrate ability to use various technology platforms to ensure successful and timely referral connections are made.
• Extremely detail-oriented and capable of multitasking.
• Proven record of hitting key metrics defining effective data-driven network development strategies and problem-solving.
• Proficient computer skills and willingness to learn additional software applications.
• Demonstrated ability to thrive in a demanding environment.
• Performs all work in accordance with Healthy Alliance core competencies and values
• Effectively work in a hybrid work environment. Some local travel may be required for meetings community events and other job-related responsibilities.
• Demonstrate commitment to the values of diversity equity and inclusion.

Your next career opportunity is at Healthy Alliance!

This position involves sedentary work that primarily involves sitting/standing use of typical office equipment such as a computer laptop and cell phone. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Healthy Alliance is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances. We adhere to these principles in all aspects of employment including recruitment hiring training compensation promotion benefits social and recreational programs and discipline. If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to

Privacy Requirement

This job function involves potential access / interaction with protected health information. Position will be required to abide by company policies and procedures that support federal state and local HIPAA regulations. Any violations will be subject to company policy which includes disciplinary actions up to and including separation of employment.

Healthy Alliance is an At-Will Employer.