IT Infrastructure Engineer

The School
Brisbane Grammar School is a non-denominational boys school of about 2000 students (Years 5 to12) overlooking the Brisbane CBD. The School maintains a 150-year strong tradition of academic excellence extensive cocurricular activities and student wellbeing programs. We are fortunate to have a team of dedicated and professional staff who provide an exceptional learning environment responsive to the needs of our students.

Our Community
At Brisbane Grammar School we take pride in our dedicated and professional staff who are part of the Schools achievements. The School values professionalism and fosters a dynamic culture of innovation and collaboration. The School supports creativity within a supportive environment where teamwork is encouraged both within and across disciplines.

Child Protection Commitment
At Brisbane Grammar School the safety and wellbeing of our students are paramount. The School is committed to protecting children and young people from harm. We require all applicants to undergo a screening process prior to appointment. Candidates must disclose any information relevant to their eligibility to engage in activities involving children.

About the Role

The IT Infrastructure Engineer provides support for the Schools IT infrastructure environment. The position provides the first tier of IT support to resolve service requests and liaises with the Schools Manage Service Providers (MSP) in the ongoing management of infrastructure.

The IT Infrastructure Engineer works in close collaboration with the school community and third party vendors to provide a seamless service for clients within BGS. The position supports the Director Infrastructure & Applications.

Roles may evolve and change over time in line with the changing strategic and operational requirements of the organisation to deliver quality services to our community.

CORE ACCOUNTABILITIES

• To provide support of BGSs IT infrastructure environment
• To provide level 1 technical support for the Schools network and Azure platform environments
• To log and track support tickets escalated to the Schools MSPs for networks infrastructure and cyber security
• To assist with the resolution of level 1 infrastructure support tickets such as permissions/access mailboxes etc.
• To utilise the Schools defined formal change management procedures
• To operate the Schools Service Desk and drive the student first experience
• To assist with the implementation and support of the audio-visual platforms in use at the School
• To work collaboratively and cocreate with other IT support staff and members of the Digital Learning team
• To assist the Director Infrastructure and Applications in the support of the Schools infrastructure and cyber security architecture
• To contribute to and assist with projects within the Infrastructure and Applications area.
• To deploy assets and other peripherals as required
• To ensure the Schools asset registers are maintained and accurate
• To provide training in digital literacies and assisting the community in building digital competencies
• To assist with the development of the IT knowledge base and self service
• To contribute to development planning and digital projects for BGSs infrastructure platforms
• To assist in the increase in digital literacy and maturity of BGS workforce and students. Support the increase in digital maturity and literacy in accordance with the Digital Literacy strategy framework and metrics
• The incumbent is required to undertake other duties projects or tasks as directed which are within his/her skills competence and training and undertake job-specific training and development. Consultation will occur as part of this process.
• The position may require to work across multiple sites

The incumbent is required to undertake other duties projects or tasks as directed which are within his/her skills competence and training and undertake job-specific training and development. Consultation will occur as part of this process.

The position may require:

• Work across multiple sites
• After hours work

ESSENTIAL CRITERIA

• Hold relevant tertiary qualifications; or relevant experience in IT or related fields
• High level expertise in technical support of tablet PC and desktop computing and audio visual in a corporate environment
• Demonstrated knowledge of IT service management methodologies (ITIL)
• Demonstrated knowledge of digital learning and ways to increase digital literacy
• Demonstrated ability to work collaboratively to achieve school objectives
• Demonstrated ability to participate effectively in cross-disciplinary teams
• Proven ability to effectively communicate in both written and verbal means
• Demonstrated ability to build and maintain effective working relationships with customers colleagues and suppliers

DESIRABLE CRITERIA

• Professional accreditation relevant to the role
• Knowledge of current and emerging trends relevant to education and digital learning technology
• Specific knowledge and experience of the Schools IT software and hardware particularly those involved in classroom delivery.
• Demonstrated ability to plan and manage technical projects

Our values: learning respect endeavour community and leadership reflect the culture of our school. They are the glue that brings us all together in achieving our vision of being the best school for boys in Australia. Employees are expected to support and feel supported by our shared values.

The Schools EdTech Behavioural Charter enables success when as a team we deliver exceptional IT customer service through:

• Communication & Teamwork
• Accountability & Ownership
• Service Delivery
• Customer Focus
• Decision Making

The incumbent is required to comply with BGSs Code of Conduct policies and procedures and other conditions of service outlined in the letter of offer

What can BGS offer you

• Competitive salary structure Free onsite parking
• Access to salary packaging options
• Opportunities for professional development and learning opportunities
• Access to rewards and benefits via external providers
• Additional insurance benefits through our Corporate Superannuation Plan for eligible staff
• Discounted school fees for eligible staff
• State-of-the-art facilities and technology innovation
• Access to the Employee Assistance Program (EAP)
• Active Staff Social Club including weekly morning teas and special events
• 14 weeks paid parental leave for eligible staff
• Wellbeing Strategy
• Annual free flu vaccinations

Application Process
We welcome applications from individuals with diverse backgrounds and perspectives recognising the contributions they bring to our community. Before applying we encourage you to review our website and social media platforms to gain insight into what it means to be a part of Brisbane Grammar School. Familiarise yourself with our key policies and procedures on our website to navigate the recruitment process seamlessly.

Brisbane Grammar School reserves the right to close the advertisement before the listed closing date.