Site: Mass General Brigham Incorporated
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
As a member of the Mass General Brigham Human Resources Learning & Development Operations team this position provides administration of HR applications and system support for workforce members. The incumbent will also perform data auditing and analysis using multiple data sources. The incumbent will be expected to identify issues/problems and offer resolutions to our customers. The Support Analyst will report directly to the Manager Learning & Development Operations.
Responsibilities:
- -Ability to provide support of HR systems for managers and employees to research and resolve complex problems or unexpected results; recommend solutions or alternate methods to meet business needs of end users
- -Assist HR Support Center in troubleshooting complex questions
- -Recommend process improvements innovative solutions or policy changes to leadership which can best utilize the functions within HR systems
- -Demonstrate ability to work cross-functionally with HR Operations business and corporate teams
- -Participate in developing training material and best practice processes for users
- -Demonstrate ability to take ownership and consistently deliver on commitments
- -Liaison with third-party vendors when troubleshooting user issues system changes and training needs
- -Ability to exercise integrity and judgement in complex and ambiguous situations
- -Complete various projects/tasks as assigned
Education
- Bachelors Degree preferred preferably with a concentration in Human Resources Information Systems or related field.
- A combination of education and experience may be substituted for requirements.
Experience
- 2-3 years experience required preferably in a Human Resources Healthcare or related setting.
Knowledge Skills and Abilities
- - Knowledgeable in human resources principles best practices and current trends.
- - Familiarity with Human Resources systems particularly Workday ServiceNow HealthStream Workforce Validate and OnBase.
- -Experience with Primary Source Verification and Tuition Assistance a plus
- -Advanced knowledge of PC applications e.g. Microsoft Office Suite Word Excel and PowerPoint.
- - Experience in analyzing HRIS and HR metrics.
- - Ability to collaborate and provide support.
- - Proficiency in database management and security.
- - Exceptional interpersonal and communication skills.
- - Ability to navigate and handle complicated situations.
Additional Job Details (if applicable)
Remote
399 Revolution Drive
40
Regular
Day (United States of America)
Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC