Victim Service Supervisor/Victim Witness Assistance Program
Victim Service Supervisor/Victim Witness Assistance Program
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Job Description
Introduction
Delawares Attorney General the States chief law enforcement officer has a broad responsibility to combat crime uphold civil rights safeguard families fight fraud and protect consumers in the First State.
In meeting this mission Attorney General Kathy Jennings is supported by teams of talented lawyers and staff in the Criminal Civil Family Fraud and Consumer Protection and Civil Rights and Public Trust Divisions. Each of the more than 500 staff who work in the Office of the Attorney General are dedicated to serving all Delawareans with integrity and passion.
Deputy Attorneys General with critical support from criminal special investigators victim service specialists paraprofessionals and administrative staff prosecute criminal cases enforce consumer laws provide counsel to state agencies ensure the publics access to open government protect the abused and much more.
Summary Statement
Essential Functions
- Carries a caseload and provides direct victim advocacy services.
- Applies laws regulations and policiesparticularly the Victims Bill of Rightsin service delivery.
- Serves as a liaison to victims families and witnesses to explain agency services and legal processes.
- Interviews victims to assess needs and provides referrals to appropriate agencies and community resources.
- Notifies victims and witnesses of case status court dates sentencing orders and relevant procedures.
- Conducts follow-up contacts with victims and/or their families.
- Documents and verifies victim information; prepares reports and maintains case files.
- Accompanies victims to court as needed.
- Provides crisis intervention safety planning emergency advocacy and referrals to counseling medical care legal assistance and emergency funding.
- Prepares for and responds to emergency situations including coordinating shelter or other urgent services.
- Performs other related casework duties as assigned.
- Supervises and monitors victim services staff and productivity; provides direction to at least two full-time positions (one of which must be a Victim Service Specialist).
- Exercises full scope of supervision including planning assigning reviewing evaluating coaching training and recommending hiring discipline or termination.
- Ensures coverage of all criminal courts and assigns Grand Jury cases.
- Monitors evaluates collects and analyzes victim service data for program performance and improvement.
- Recommends revisions to policies and operating procedures to enhance victim services.
- Interprets and communicates state and federal regulations to staff ensuring compliance in all service areas.
- Develops and updates training materials forms manuals and other resources for staff and program operations.
- Supervises and mentors intern staff including task assignment performance review and training.
- Performs other related casework duties as assigned.
Job Requirements
Additional Posting Information
- Please be sure to upload a recent copy of your resume as you complete the application process for this posting.
- This position is exempt from the State of Delaware Merit System.
Conditions of Hire
- Criminal background check: A satisfactory criminal background check is required as a condition of hire.
- Direct deposit of paychecks is required as a condition of hire.
- Applicants must be legally authorized to work in the United States.
Benefits
Department of JusticeBenefits Include:
- May be eligible Loan forgiveness (State and Federal).
- State of Delaware healthcare plan.
- State of Delaware pension plan.
- Over 4 weeks of vacation per year.
- 3 weeks of paid sick leave per year.
- 12 weeks of paid parental leave.
To learn more about the comprehensive benefit package please visit our website at are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call . TDD users should call the Delaware Relay Service Number 1- for assistance.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.
Required Experience:
Manager
Employment Type
Full-Time
