Manager, Account Management, Hub Pickup and Return Points

Amazon opened its virtual doors in 1995 and strives to be the worlds most customer-centric company where customers can find and discover anything they might want to buy online. Amazon Pickup and Returns continues this core customer-centric value by providing pickup solutions for customers that fit their lifestyle. If you are passionate about operations and look around corners for ways to serve customers we want your help.

We are looking for a Manager Account Management to join the Pickup and Returns team. This role holder will lead a team of Account managers and will focus on improving partner experience for our Lockers and Counter program in US CA and MX. The role holder will be responsible for relationship building across enterprise and SMB partners to improve customer experience and offer them a safe and convenient location to collect or return their packages. At Amazon Pickup and Returns we are transforming how quickly and conveniently Amazon delivers to its customers. Our partners want to work with us to host lockers so they can offer the latest convenience for their customers. In this role youll have the opportunity to work with a wide variety of partners that include national and franchisee locations.

Key job responsibilities


Lead coach and inspire a team of Account Managers across multiple regions

Own the overall partner experience offering including onboarding payments and post install support

Build and cultivate strong relationships with partners in your business vertical; be a trusted advisor and a business advocate while monitoring Partner satisfaction

Relay partner needs and customer feedback to internal Amazon teams including Product Management and Operations

Define key success metrics goals track progress and manage through obstacles to achieve your objectives

Lead cross-functional projects across the team and broader organization that help drive process improvements increased efficiency and/or unlock network growth

Manage recruiting and hiring efforts across direct team and broader organization

Providing thought leadership around planning roadmaps and execution


About the team
Amazon PARP is a worldwide network of pickup and return locations. The program enables any business with a physical location to offer secure package pickup and returns to Amazon customers and in-turn reap benefits from the potential increase in foot traffic and sales at their location. Our Hub partners can select from various product solutions including Lockers Counters and Apartment Lockers to serve customers in their neighborhood.

- Bachelors degree
- Experience successfully managing dynamic account portfolios
- 5 years of team management experience
- Experience analyzing data and best practices to assess performance drivers
- Experience influencing internal and external stakeholders
- Experience using data analysis reporting and forecasting to guide business decisions and solve problems.
- Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams.

- Experience in E-Commerce Corporate Retail Consulting and/or B2B
- Superior communication and presentation skills
- Experience influencing C-level executives
- Experience managing a team and training/on-boarding new members
- Experience using analytical account management and productivity tools including Oracle Business Intelligence CRM tools like SalesForce Tableau and Microsoft Office Suites.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121200/year in our lowest geographic market up to $200400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.