Self Storage Assistant
Self Storage Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This role will split time between our Cedar Park location (945 W New Hope Dr) and our Driftwood location (9900 Darden Hill Rd Austin). Mileage and travel time to further location will be reimbursed.
SUMMARY/EXPECTATIONS
Provides outstanding/knowledgeable customer service to all customers including answering phones returning customer voicemail messages and greeting customers in the office as well as throughout the site while performing other duties. Performs administrative duties as assigned by the Site Manager. Performs light site maintenance as assigned by the Site Manager.
ESSENTIAL FUNCTIONS
Contribute to a positive work environment
Greets walk-in customers in the office
Greets customers throughout the site/facility
Provides excellent/outstanding customer service
Answers the phone and returns customer voicemail messages
Assists customers in choosing the appropriate size unit for the customers needs
Show sample size units to the customer
Show customers unit location at the site
Complete customer leases
Collect/enter customer rent payments
Report and/or correct safety concerns
OTHER JOB FUNCTIONS As assigned by the Site Manager
Clean and prepare vacant storage units for rent
Perform daily security check(s) of facility (lock check/audit)
Perform minor maintenance & custodial duties
Enforce rules governing the property
Effectively resolve customer/tenant problems
Complete and submit company forms and reports accurately and timely
Maintain clean orderly office and restrooms
Stock merchandise (if applicable)
Perform other duties as assigned
Maintain a professional personal appearance
QUALIFICATIONS
Previous retail support or customer service experience
Computer experience (preferably MS Office suite)
Communicate effectively both written and verbally (English)
Demonstrates high customer service standards
Pass a pre-employment drug screen and have acceptable results of a background check
Current valid drivers license and auto insurance
PHYSICAL REQUIRMENTS
Sit or stand for up to 8 hours per day
Ability to traverse entire property for audit lock removal or tour purposes
Ability to bend twist and lift
Ability to frequently lift or move up to 25 lbs. of pressure; occasionally lift or move up to 40 lbs. of pressure
Employment Type
Full Time
