Level 3 MSP IT Technician
Level 3 MSP IT Technician
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$ 75000 - 100000
1 Vacancy
Job Description
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Bonus based on performance
- Competitive salary
- Training & development
We are seeking a skilled Level 3 Managed IT (Information Technology) Services (MSP) Technician to provide advanced IT support for small to medium-sized businesses. The ideal candidate will have strong technical expertise problem-solving skills and a commitment to exceptional customer service in a fast-paced IT environment.
Key Responsibilities:
- Provide advanced technical support for servers networks and software resolving complex issues escalated from Level 1/2 technicians.
- Design implement and manage secure high-performance network solutions.
- Perform system administration tasks including maintenance upgrades backups and compliance with industry standards.
- Build strong client relationships through professional timely support and tailored technology recommendations.
- Lead IT projects such as system migrations and network installations coordinating with teams and vendors.
- Maintain detailed documentation of client environments and mentor junior technicians.
- Ensure compliance with data privacy and cybersecurity regulations conducting regular audits.
- Provide on-call emergency support including after-hours and weekends to minimize downtime.
Qualifications:
- 5 years in IT support with 2 years in a Level 3 role; MSP experience preferred.
- Bachelors degree in IT Computer Science or related field (preferred); certifications like CompTIA Network Security Microsoft Azure Administrator or CCNA a plus.
- Expertise in Windows/Linux servers virtualization (VMware Hyper-V) and cloud platforms (Azure AWS).
- Strong knowledge of networking protocols firewalls VPNs and cybersecurity practices.
- Experience with RMM tools (e.g. NinjaRMM) ticketing systems (e.g. Autotask PSA) and documentation platforms (e.g. IT Glue).
- Excellent problem-solving project management and communication skills.
- Ability to work in a dynamic environment and collaborate effectively.
Work Environment:
- Hybrid role with onsite and remote work; occasional travel and valid drivers license required.
- Flexible hours including evenings/weekends for client emergencies.
- Collaborative fast-paced team culture focused on high-quality SMB support.
Benefits:
- Competitive salary with performance-based bonuses.
- Comprehensive health dental and vision insurance.
- Generous PTO and holidays.
- Professional development and certification reimbursement.
- Flexible work options and supportive environment.
About Us:
TeamLogic IT offers a dynamic supportive workplace where your expertise drives impactful solutions for SMB clients. Join our team to tackle diverse projects grow professionally and collaborate with a nationwide network of technicians in a fast-evolving industry.
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
IC
Employment Type
Full-Time
