Hospitality Associate
Hospitality Associate
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1 Vacancy
Job Description
Job Summary
The Hospitality Associate provides support to patients their families and other guests throughout the hospital. They serve as a resource oversee Lost and Found functions conduct bedside rounding to support patient family members and guests resolving issues and look for opportunities to enhance the Corewell experience. The Hospitality Associates communicate with Hospital leaders to resolve issues and communicate as appropriate. They also participate in event planning & execution for various celebrations for patients and families (weddings baby showers birthdays etc.) and support the guest apartment scheduling and maintenance.
Essential Duties
Presents an excellent first impression to all customers by greeting promptly with a warm and friendly reception.
Provides Hospital way-finding for patients and visitors.
Supports patient family guest information needs including appropriate hospital resources to assist in problem resolution.
Maintains a clean and tidy entrance space.
Always maintains professionalism and diplomacy following specific standards as defined in the department professionalism policy.
Performs Service Recovery and conflict resolution for unhappy guests. Works with Service Excellence to support positive outcomes and resolution to customer needs.
Rounds hourly through-out the hospital to seek out service opportunities and resolve as appropriate. Performs Service Recovery and conflict resolution for unhappy guests. Works with Service Excellence to support positive outcomes and resolution to customer needs.
Supports VIP room amenities and service as needed. Collaborates with the Corewell Foundation.
Organizes event planning activities for weddings baby showers birthdays celebrations as needed to support patients and families while hospitalized.
Performs unit specific tasks
Presents information at Pre-surgical classes.
Rounds daily on every inpatient and identify opportunities for service recovery compliments and such based on patient and guest feedback. Takes appropriate action and communicate to leadership as needed.
Makes discharge follow up calls.
Acts as a service resource to patients and families throughout their Corewell experience.
Women & Childrens Division - Manages/prepares miscellaneous reports schedules and paperwork.
Works closely with Environmental Services Attendants and Supervisors to assure reception & patient room spaces are clean tidy and welcoming.
Supports Destination Medicine program for patients traveling from outside Oakland Wayne or Macomb county areas as needed to facilitate patient and family travel to Corewell. Supports patients and guests during their time on campus.
Schedules lodging as needed. Places follow up calls to assure that the experience was seamless.
As needed coverage:
Surgical areas: Provides liaison activities between the clinical staff and the patient companions. Problem solves assists with communication as appropriate. Applies wristbands to patients utilizing patient identification procedure to assure accuracy. Prepares patient charts. Reviews/obtains/witnesses hospital consent forms and Notice of Privacy Practices with patient/family issues Medicare Letter as required by Government mandates. Seeks support from Registration team as necessary to manage these tasks and answer questions.
Welcome/Information desks: Provides directions and patient room numbers to guests. Coordinates patient transportation needs cab vouchers etc. Works closely with volunteer staff and other hospital employees to provide support to patients family members and other guests.
Assists with Lost and Found services as needed.
Assists patients and families in and out of their vehicles as needed at the hospital entrances.
Assists with cab bus vouchers and other transportation as needed.
Utilizes effective communication skills to incorporate specific age culture and developmental needs. Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
Performs other duties as assigned.
Qualifications
Required
High school diploma or equivalent
Some college courses completed
2 years of relevant experience
Preferred
College degree
About Corewell Health
As a team member at Corewell Health you will play an essential role in delivering personalized health care to our patients members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators leaders and innovators that continue to build on one shared mission statement - to improve health instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
Optional identity theft protection home and auto insurance pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Royal Oak Hospital - 3601 W 13 Mile Road - Royal OakDepartment Name
Hospitality - Royal OakEmployment Type
Full timeShift
Variable (United States of America)Weekly Scheduled Hours
40Hours of Work
8 a.m. to 4:30 p.m.Days Worked
Monday to FridayWeekend Frequency
Variable weekendsCURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drug-free workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.
An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Required Experience:
IC
Employment Type
Full-Time
