Client Experience Associate (Virtual Receptionist) - Birmingham
Client Experience Associate (Virtual Receptionist) - Birmingham
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1 Vacancy
Job Description
Job description
Our mission is to help the world work Anywhere and were excited to share a new opportunity to join our Client Experience team.
In this fast-paced role youll be at the forefront of supporting small-medium-sized businesses across a range of industries.
As a purpose-driven organisation we are passionate about the power of people and the importance of creating connections. Thats why we pledge to always use real people (not bots) in customer-facing interactions.
Were so passionate in fact that we created our very own campaign - take a look here!
The Role
The purpose of the role is to deliver customer happiness at every interaction.
As a CX Associate you must be based and working in the UK at all times operating from your dedicated home workspace. In this role you will support our clients by answering calls responding to live chats booking appointments and taking messages.
As well as providing stellar service to our UK-based clients youll also have the opportunity to support our clients across the US and Canada.
Job requirements
So what do we look for
First and foremost we want people who care. Were passionate about delivering happinessand you should be too. Say it with a smile.
We strive for the best: the best people providing the best service.
Were looking for individuals who have a desire to learn and grow. We know that learning is an ongoing journey which is why youll receive paid learning time every week to focus on your development.
If youre highly motivated and have great attention to detail you might be exactly who were looking for!
Whats in it for you
Amazing colleagues and an environment where things get done
Pay starts at 12.30 per hour with increases in line with National Minimum Wage (NMW) adjustments
A fantastic training programme that equips you with the skills and knowledge you need to succeedand helps you connect with other new starters from day one
The freedom and comfort of working from your own home office
Dedicated paid learning time every single week to focus on your growth
Time to give back with 2 paid volunteer days per year
When will you work
The business operates 24/7 all year round. The position requires a minimum of 32 hours per week which must include 6 hours every Saturday.
There is also the opportunity to work up to 40 hours per week depending on business needs and availability.
Your first day with usand the start of trainingwill be Monday 4th August 2025. Please note that this date is fixed and cannot be changed.
What do you need
Your Internet Connection: Cable/Fios or high-speed DSL (no DSL Satellite wireless satellite LTE/4G MIFI VPN or WiFi extenders). No shared connections.
Good Internet Speed: Minimum 10 Mbps download 4 Mbps upload.
Wired Connection: Ability to hardwire the computer to the internet using Ethernet cable.
Computer Display: Supports at least 1280x800 resolution.
Processor: 2.0 GHz or higher excluding CG type Celeron or Chromebook processors.
Operating System: 64-bit Windows 10 or 11; MAC (2017 or newer) running Big Sur or Monterey.
Memory: 8GB RAM or more.
Boot-up Time: Less than 3 minutes.
Webcam: For training and meetings.
Personal Phone: For 2-factor authentication.
Whats Next
Think this sounds like the perfect fit for you Apply today!
Instead of a cover letter wed love you to submit a short 2-minute introduction video so we can get to know you better (because lets face itcover letters are a thing of the past!).
The next stage is a short interview with our recruitment team. If youre successful at the interview youll be invited to complete some online skills testing.
If you pass the skills tests well carry out IT checks to ensure you have the right equipment and internet connection for the role. Once all checks are completed and passed well send you a conditional offer of employment.
Check out one of our CX Associates career progression stories here -
Applications for this position will close on Wednesday 23rd July 2025. However well be reviewing applications and progressing candidates as they apply so we encourage you to submit your application as soon as possible. Training for successful candidates will begin on Monday 4th August 2025. We cant wait to hear from you!
All done!
Your application has been successfully submitted!
Required Experience:
IC
Employment Type
Hourly
