Revenue Agent - Phone Bank
Revenue Agent - Phone Bank
Posted on :
14-07-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
14-07-2025
Job Description
PLEASE ATTACH THE ADDITIONAL REQUIREMENTS LISTED AT THE BOTTOM OF THIS PAGE
Job ID: 31974
Agency: Revenue - Business Tax Division
Location:Aberdeen Pierre Rapid City or Sioux Falls SDSalary: $24.14/hr
Pay Grade: H
Closing Date: 07/30/2025
Are you investigative Are you a self-starter
Does providing service to clients of various backgrounds appeal to you
Are you able to take detailed information and communicate it effectively in verbal and written forms
WE NEED YOUR SKILLS TO ASSIST THE CITIZENS AND TAXPAYERS OF SOUTH DAKOTA!
Revenue Agents are proactive decision-makers who work with individuals businesses CFOs CEOs and the legal and financial communities. They leverage the latest in technology telecommunications and data management systems. They are responsible for planning and conducting onsite examinations of business records. They regularly work with taxpayers their representatives certified public accountants and tax attorneys.
The South Dakota Department of Revenue encourages voluntary compliance of tax laws through direct taxpayer assistance and expanded educational opportunities. Along with Basic Tax seminars offered throughout the state our educational program includes options for online training webinars group or industry specific presentations and one-on-one meetings with Revenue Agents.
As a Revenue Agent you will have the opportunity to:
WHAT WE OFFER BEYOND THE PAYCHECK:
For more information regarding state employee benefits please visit .
ADVANCEMENT AND DEVELOPMENT:
After four years of on-the-job training and development advancement to the Senior Revenue Agent level (GJ) may be earned. The Business Tax Division also offers a Career Enhancement Program which rewards agents with pay increases upon completion.
WE WILL TRAIN SUCCESSFUL APPLICANTS ON THE STATE TAX LAWS AND CODES!
Occasional travel will be required for this position. Background check is required.
This is a full-time (40 hours per week) position with the Department of Revenue - Business Tax Division. For more information on the Department of Revenue - Business Tax Division please visit .
Knowledge Skills & Abilities:
Additional Requirements: To be considered please attach your resume.
This position is eligible for Veterans Preference per ARSD 55:10:02:08.
Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment.
NCRC: If you possess a National Career Readiness Certificate please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.
The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.
The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays generous vacation and sick leave accrual dental vision and other insurance options and retirement benefits. You can view our benefits information at . This position is a member of Class A retirement under SDRS.
Must apply online:
You must apply online emailed resumes or submissions will not be accepted.
South Dakota Bureau of Human Resources
Telephone: 605.773.3148 Email:
An Equal Opportunity Employer
#LI-Onsite
Job ID: 31974
Agency: Revenue - Business Tax Division
Location:Aberdeen Pierre Rapid City or Sioux Falls SDSalary: $24.14/hr
Pay Grade: H
Closing Date: 07/30/2025
Are you investigative Are you a self-starter
Does providing service to clients of various backgrounds appeal to you
Are you able to take detailed information and communicate it effectively in verbal and written forms
WE NEED YOUR SKILLS TO ASSIST THE CITIZENS AND TAXPAYERS OF SOUTH DAKOTA!
Revenue Agents are proactive decision-makers who work with individuals businesses CFOs CEOs and the legal and financial communities. They leverage the latest in technology telecommunications and data management systems. They are responsible for planning and conducting onsite examinations of business records. They regularly work with taxpayers their representatives certified public accountants and tax attorneys.
The South Dakota Department of Revenue encourages voluntary compliance of tax laws through direct taxpayer assistance and expanded educational opportunities. Along with Basic Tax seminars offered throughout the state our educational program includes options for online training webinars group or industry specific presentations and one-on-one meetings with Revenue Agents.
As a Revenue Agent you will have the opportunity to:
- Educate taxpayers on SD tax laws and regulations as well as address their licensing questions and needs.
- License new businesses and educate them on tax laws pertaining to their business.
- Collect taxes from delinquent taxpayers using departmental procedures.
- Be part of a team of Professional Dependable and Accountable individuals.
- Use analytical skills to interpret internal reference materials and provide reliable information to callers.
- Participate in department-wide initiatives to increase efficiency in business practices.
- Navigate and reference South Dakota State tax laws and statutes to advise taxpayers on situation-specific questions.
WHAT WE OFFER BEYOND THE PAYCHECK:
- Eligibility for Travel Per Diems
- Health Insurance ($0 employee-only premium option)
- Well-Being Program
- Employee Assistance Program
- Dental Insurance
- Vision Insurance
- Health Savings Account
- Basic Life Insurance Coverage (free to employees)
- Membership in the South Dakota Retirement System
- Vacation Leave (15 paid vacation days per year)
- Sick Leave (14 paid sick days)
- Paid Family Leave (40 hours per week for twelve weeks for birth or adoption of a child)
- Military Leave (15 paid days per calendar year)
- 11 Paid Holidays
- Longevity Pay
- Semimonthly Pay Periods
For more information regarding state employee benefits please visit .
ADVANCEMENT AND DEVELOPMENT:
After four years of on-the-job training and development advancement to the Senior Revenue Agent level (GJ) may be earned. The Business Tax Division also offers a Career Enhancement Program which rewards agents with pay increases upon completion.
WE WILL TRAIN SUCCESSFUL APPLICANTS ON THE STATE TAX LAWS AND CODES!
Occasional travel will be required for this position. Background check is required.
This is a full-time (40 hours per week) position with the Department of Revenue - Business Tax Division. For more information on the Department of Revenue - Business Tax Division please visit .
Knowledge Skills & Abilities:
- ATTENTION TO DETAIL - Attend to all details of assignments and completes work properly accurately and thoroughly.
- COMMUNICATION - Listen attentively to others and clearly convey information and ideas.
- COMPOSURE - Remain focused in stressful situations and keep emotions under control at all times.
- CUSTOMER SERVICE - Treat customers courteously and respond to their needs.
- DECISIVENESS - Exercise sound judgment when making decisions and take prompt decisive action.
- INFORMATION SEEKING - Actively seek collect and evaluate information to learn more about issues or events.
- INITIATIVE - Display a high level of effort and commitment towards completing assignments and goals.
- PROBLEM SOLVING - Analyze problems and make sound decisions.
- RELATIONSHIP BUILDING - Work to build and maintain professional relationships with people who provide information assistance or support.
- PROFFESSIONAL COMMUNICATION - Interacting with taxpayers and their representatives via phone email postal mailings and in-person communications.
- DOCUMENTATION - Use of all the skills listed above to provide clear concise summaries of taxpayer communications.
Additional Requirements: To be considered please attach your resume.
This position is eligible for Veterans Preference per ARSD 55:10:02:08.
Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment.
NCRC: If you possess a National Career Readiness Certificate please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.
The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.
The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays generous vacation and sick leave accrual dental vision and other insurance options and retirement benefits. You can view our benefits information at . This position is a member of Class A retirement under SDRS.
Must apply online:
You must apply online emailed resumes or submissions will not be accepted.
South Dakota Bureau of Human Resources
Telephone: 605.773.3148 Email:
An Equal Opportunity Employer
#LI-Onsite
Required Experience:
Unclear Seniority
Employment Type
Hourly
Key Skills
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