Regional Recall Coordinator
Regional Recall Coordinator
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Job Description
Stefanini Group is hiring!
Stefanini is looking for Operations Analyst (Regional Recall Coordinator) in Atlanta GA or Remote
For quick Apply please reach out to Sangeeta Dasadhikary- call:/ email:
Work Hours:M-F (40 hours)
Work Location:Atlanta GA or Remote
Shift:1st Shift
The operations analyst (Regional Recall coordinator) will be responsible for facilitating the correction of medical devices for multiple recall projects. This position is customer facing. Specific duties are outlined below
- Contact customer and notify customer of recall and go over detailed plan on remediation of affected pumps. This includes verifying number of total pumps as well as number of affected pumps at facility.
- Coordinate project logistics with multi-disciplinary teams including Nursing Biomed IT and other key stakeholders
- Provide ongoing project communications between Sales Field Project Manager & customer
- Supply customer with detail plan of recall along with replacement agreement form and loaner agreement to include but not limited to working with customer on designing a realistic timeline to replace affected pumps.
- Assist customer with any questions regarding loaner or replacement agreement form and or timelines for the correction of affected pumps.
- Assist local sales team and/or customer through the process
- Customize template project management deliverables (scope documents milestone status reports actions/issues list etc.) to specific customer needs
- Manage customer expectations for scope time cost quality and customer satisfaction
- Submit documentation to recall team and insure FA owner receives the necessary information from the account.
- Work with Recall Project Manager and customer on shipping/Service Team timelines for field and service center corrections to the pumps including but not limited to any ground support that will be needed from the customer to assist with the remediation of pumps. This also may include working with customer on technique for downloading drug library.
- Ensure all resource requirements are met including but not limited to loaner pump delivery accessory delivery MDL requirements vendor credentialing etc to ensure safe and effective software update.
- Work with Recall Project Manager to schedule appropriate resources and timeline required at each facility with recall pumps in defined territory.
- Work with customer to ensure that the proper pumps get returned to Service Centers including correct number of pumps along with correct serial numbers.
- Follow up with customer on any remaining recall pumps that were unable to be found during onsite update to insure that those devices are sent into depot for repair and returned to customer.
- Follow up with customer on any remaining loaner pumps that were unable to be found to insure that those devices are sent back to client.
- Any other activity that is directly or indirectly related to the recall including but not limited to reviewing the field plan to check for accuracies and notify internal staff of any discrepancies that are found.
- May provide back up support for department assistant.
- Performs other duties as assigned.
Job Requirements:
- Bachelors degree or equivalent required
- Must have strong oral written and interpersonal communication skills.
- Able to interface at all levels of customer and organization.
- Strong project leadership skills with ability to manage multiple projects establish processes and handle competing interests.
- Understanding of clinical environment and technical staff (BioMed and IT) in hospital and clinic settings preferred. Must understand and identify issues and be able to escalate as appropriate Demonstrated analytical problem solving skills.
- Must have intermediate IT skills e.g. MS Office (Word Excel SharePoint)
- Able to Sit and/or stand for extended periods of time.
Listed salary ranges may vary based on experience qualifications and local market. Also some positions may include bonuses or other incentives.
Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.
About Stefanini Group
The Stefanini Group is a global provider of offshore onshore and near shore outsourcing IT digital consulting systems integration application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas Europe Africa and Asia and more than four hundred clients across a broad spectrum of markets including financial services manufacturing telecommunications chemical services technology public sector and utilities. Stefanini is a CMM level 5 IT consulting company with a global presence. We are CMM Level 5 company.
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Required Experience:
IC
Employment Type
Contract
