Facilities Maintenance Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Supervision of Staff and Maintenance for City Facilities

• Directs assigned staff in the performance of approved general maintenance.

• Oversees the quality cost duration and thoroughness of all work in the Operations Maintenance workgroup.

• Develops maintenance procedures and schedules.

• Oversees and coordinates the in-house technicians and contractors who maintain and repair HVAC electrical plumbing and other building systems.

• Supervises and oversees in-house Facilities Maintenance Technicians including a Facilities Maintenance Technician Lead.

• Communicates with customers and vendors/contractors in a clear and professional manner.

• Assists in developing and and managing the annual operational budgets.

• Responds to emergency situations as assigned in city and departmental emergency response procedures. Coordinates response of maintenance staff and contractors to complete repairs to city facilities in compliance with the Boulder Revised Code.

Contractor/Vendor Management

• Assists with RFP/RFQ development and vendor selection in accordance with City of Boulder procurement policies.

• Collaborates with contractors to periodically review the scope of work to ensure alignment with best management practices and works with the vendor/contractor to correct any performance deficiencies.

• Ensures purchase orders are created when required by City of Boulder procurement policies. This includes soliciting proposals from vendors/contractors and collaborating with the Financial Support Team to create purchase orders.

Supervision of the Computerized Maintenance Management System (CMMS)

• Manages the necessary processes for the proper operation and use of the CMMS by the Operations Maintenance team.

• Establishes key performance indicators (KPI) for the maintenance team and utilizes the CMMS to track performance against the KPIs.

• Periodically perform audits of work order status and backlog.

Physical Security of City Facilities

• Assist in oversight of the key program.

• Assisting in the evaluation of physical security needs for all City facilities.

• Collaborate with the Facilities Projects team where needed to employ physical security for projects and integrating hardware installed during the project into the existing enterprise system.

MINIMUM QUALIFICATIONS

• Ability to be a good leader demonstrating integrity accountability empathy humility resilience vision influence and positivity. Ability to not only persuade people to do things they do not want to do but also inspire people to do things they never thought they could.

• Ability to convey ideas effectively at multiple levels of the organization both internal and external to the Facilities Division. Actively listens to concerns and is open to the ideas of clients and colleagues. Ability to notice interpret and anticipate others concerns and feelings and to communicate this awareness empathetically to others. The ability to communicate tactfully and effectively in difficult situations and during times of stress.

• Ability to identify what needs to be done and doing it before being asked or before the situation requires it. Ability to completes work in a timely and consistent manner.

• Ability to contribute to a culture of continuous improvement through encouragement of staff and constructive feedback. The ability to identify strengths and weaknesses and put people in a position to be successful yet take on new challenges. Assist in career planning and development with direct reports.

• Ability to be known for following up and delivering on commitments.

• Ability to keep stakeholders informed of progress and timelines.

• Knowledge of commercial buildings and their associated systems. This includes best practices for maintenance and operations of commercial facilities.

• Valid Drivers License and ability to maintain acceptable driving record.

• Have and maintain acceptable background information including criminal conviction history.

• Must be able to pass and maintain at least a level one Criminal Justice information System (CJIS) Certification.

PREFERRED QUALIFICATIONS

• Internal Facility Management Association (IFMA) Certified Facility Manager (CFM) or Sustainability Facility Professional (SFP) certification.

• Two (2) years employee relations experience in a union environment.

• At least one (1) year experience with data analytics

REQUIRED EDUCATION AND EXPERIENCE

• Associates degree in Facilities Management or related field

• Three (3) or more years experience in general building maintenance.

• Two (2) years in a maintenance or operations supervisor or lead role that included significant employee relations experience.

• Two (2) years experience developing and coaching employees.

• Minimum of two (2) years working with a Computerized Maintenance Management System (CMMS).

• At least one (1) year experience with multiple software platforms (Building Automation Lighting Control Access Control Financial software etc.)

SUPERVISION

Supervision Received: Facilities Maintenance Manager

Supervision Exercised: Facilities Maintenance Technicians Facilities Maintenance HVAC Technicians Facilities Maintenance Technician Lead

WORKING CONDITIONS AND REQUIREMENTS

• Physical and Mental Effort: Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Ability to lift and carry materials up to 50 lbs. Sufficient personal mobility and physical reflexes which permits the employee to walk kneel and climb while performing field inspections and operations. Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard. Ability to work under stress from demanding deadlines public contact and changing priorities and conditions. Takes proper safety precautions anticipates unsafe circumstances and acts accordingly to prevent accidents.

• Work Environment: Works primarily in a clean comfortable environment. Works in a setting subject to continuous interruptions and background noises. Willingness and ability to work alternate shift schedules irregular hours extended shift hours weekends evenings holidays stand-by rotation and/or emergencies as

• Machines and Equipment Used: Frequently uses standard office equipment including computers telephones calculators and copy/fax machines.