The University of Nevada Las Vegas invites applications for Medical Assistant Front/Back Office Administrative Assistant 1 R0148235.

ROLE of the POSITION

Student Wellness at the University of Nevada Las Vegas seeks a full-time Front & Back Office Medical Assistant I to join our health care team at the Student Health Center and Faculty and Staff Treatment (FAST) Center. The AAI Office Medical Assistant duties include but are not limited to:

Front Office Duties

• Accurately schedule reschedule cancel and confirm appointments.

• Enter and update patient/client data into the electronic health record (EHR) forms and reports.

• Verify obtain and maintain patient/client demographics.

• Perform check-in and check-out procedures.

• Assist and guide patients/clients with the patient portal system.

• Troubleshoot portal use issues and resolve portal concerns.

• Accept and process payments according to department procedures.

• Perform assigned clinic opening and closing procedures. Assists as required during daily reconciliation process.

• Follow and complete the individual daily closing and reconciliation process per department policy and procedure.

• Maintain and update SWC patient accounts in a timely manner and organized format.

• Assist in the preparation and mailing of patient billing statements as requested by the Accounting Assistant Associate Director or the Director of Business & Administration.

Reception Duties and Customer Service

• Greet patients clients and visitors upon entering the Student Wellness Center. Provide accurate general information about SWC and its services. Treat patients with compassion and empathy.

• Control flow monitor and manage entry into clinic area.

• Answer telephones emails instant messages and assist with requests resulting from inquiries.

• Retrieve and respond to messages (phone in-person electronic).

• Coordinate deliveries patient/client/guest/visitor flow with internal departments.

• Ensure a neat clean and professional appearance of the lobby check-in and front desk areas. Report work orders or hazards.

• Prioritize and perform multiple tasks as needed in the clinic.

• Adjust work schedule as needed based on patients staffing and clinical need

• Effectively and efficiently use the SHC/FAST Center electronic health records system.

• Maintain proper (e.g. correct spelling clear and definitive statements) legible documentation and clinical records.

• Comply with the SHC/FAST Centers policies procedures and accreditation standards.

• Participate in infection prevention assessments and safety drills.

• Comply with quality assurance practices.

• Strictly uphold the confidentiality of health information and protect patients right to privacy.

Back Office:

• Apply principles of universal precautions aseptic technique and infection control

• Assist healthcare providers with treatments examinations and procedures

• Comply with quality assurance practices

• Complete laboratory requisitions ensuring all relevant information is included along with supporting documentation (e.g. copies of insurance cards) when indicated.

• Follow up on patient test results under the guidance of healthcare provider/RN

• Participate in infection prevention assessments and safety drills

• Perform accurate and thorough patient intakes with minimal spelling errors and review patient history vital signs and medications.

• Perform and maintain an inventory of medical supplies and equipment

• Perform diagnostic tests such as vision screening EKG and spirometry as recommended by the reason for patient visit.

• Prepare and administer injections and immunizations per SHC policy and procedure

• Prepare patients for medical examinations and medical procedures

• Prepare maintain and stock examination and treatment areas

• Prioritize and perform multiple tasks as needed in the clinic

• Recognize and respond to emergencies in collaboration with the healthcare provider team

• Strictly uphold the confidentiality of health information and protect patients right to privacy

• Teach patients methods of health promotion and disease prevention

• Treat patients with compassion empathy and professionalism

MINIMUM QUALIFICATIONS

EDUCATION AND EXPERIENCE: Graduation from high school or equivalent education and one (1) year of clerical experience which included experience in one or more of the following areas: maintaining records answering telephones and reviewing forms documents and other written materials; OR six months of experience as an Administrative Aid in Nevada State service; OR an equivalent combination of education and experience as described above.

• Successful completion of a medical assistant program (or related education and experience within a healthcare setting) is required.

• Must have valid CPR certification.

• All candidates must pass a background screening.

• Employees of theUNLV Student Wellness Centermust be in compliance with our Employee Exposure to Communicable Disease (Prevention of) Policy and Immunization Compliance Manager.

PREFERRED QUALIFICATIONS

• Medical assistant national certification.

COMMITMENT to DIVERSITY and CAMPUS VALUES

Submit a letter of interest (cover letter) a detailed resume listing qualifications and experience and three professional references.