Senior Process Engineer (NA/ONPT) - Cigna Healthcare
Senior Process Engineer (NA/ONPT) - Cigna Healthcare
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1 Vacancy
Job Description
WORK LOCATION: HYBRID / REMOTE
The National Ancillary and Out of Network Protection Team (NA/ONPT) plays a significant role in Cignas Enterprise Affordability strategy. Our team manages over 400 national contracts across US Commercial and US Government lines of business and roughly $9B in annual medical spend across National Ancillary Direct Provider and Non-Par Cost Containment partnerships.
The Program Management Senior Advisor is a key role in driving implementations process improvements and controls in Cignas overall National Ancillary and Out of Network Protection programs which directly address customer and client demands for lower cost and higher quality of care. This role will report to the Program Management Director focusing primarily on stabilizing and Improving delegated UM for the Health plan with our vendor partners.
This role has visibility to and regular interactions with our Senior Leadership team and other key internal and external stakeholders. Work can range in content including (but not limited to) scope and assess analysis organizational realignment medical cost initiatives program implementations performance management or process improvement.
Job Components and Deliverables
PROGRAM MANAGEMENT:
Leadership - Balance multiple large complex time limited projects between Cigna and external partners
Establishing Goals Engage across matrix partners to set clear measurable goals approved by sponsors
Hold People Accountable Develop and manage disciplined work plans and engagement to hold team and matrix partners accountable for delivery
DRIVING SOLUTIONS:
Facilitation lead idea sessions around problem resolution to address business needs
Requirements Definition lead requirement sessions to produce clear business and technical needs for solution delivery
Prioritization - evaluate business-specific requirements
Process Modeling - current state future state and drive improvements within said processes
RISK MANAGEMENT:
Risk Identification Clearly quantify / qualify risks and engage with impact partners to prioritize related to cost timing and features
Mitigation Eliminate barriers to success or develop alternate solutions
Communication Early/Frequent communication with leadership and key partners of risk levels and progress
COMMUNICATION:
Sponsorship / Senior Level Concise effective communication around progress risks timing and decisions needed at the senior level
Team Detailed plans and activities to identify timing and ownership.
Organizational Clear effective communication to matrix partners on timing / impact of implementations on their departments.
Cigna Core Competencies
ALIGN:
Manages Complexity Making sense of complex high quantity and sometimes contradictory information to effectively solve problems
Manages Conflict - Handling conflict situations effectively with a minimum of noise applying knowledge of business and the marketplace to advance the organizations goals
Plans and Aligns planning and organizing work to meet commitments aligned with organizational goals
Collaborates Building partnerships and working collaboratively with others to meet shared objectives.
INSPIRE:
Communicates Effectively developing and delivering multi-modal communications that deliver a clear understanding of the unique needs to different audiences
Persuades Use compelling arguments to gain the support and commitment of others
DEVELOP:
Nimble Learning Actively learning through experimentation when tackling new problems using both successes and failures as learning fodder.
Situational Adaptability Adapting approach and demeanor in real time to match the shifting demands of different situations
Tech Savvy Anticipating and adoptinginnovationsinbusiness-buildingdigitalandtechnologyapplications.
DELIVER:
Drives Results holding self and others accountable to meet commitments
Action-Oriented consistently achieving results even under tough circumstances
Optimizes Work Processes Knowing the most effective and efficient processes to get things done with a focus on continuous improvement.
BASIC QUALIFICATIONS:
5 years of Process Engineering and Project Management experience required
Background in driving through decision process and using decision tools (Six Sigma CTQS Performance Based Programs) Green or Black belt required.
Change Management trained (Prosci - ADKAR preferred)
Agile / Traditional requirements development / delivery methodologies
Demonstrated experience and mastery in skills listed above
Working knowledge of Cigna operations markets and contracts
Up to 15% of travel expected for role as needed
MANAGEMENT TOOLS EXPERIENCE Preferred:
Six Sigma Tools SIPOC FMEA Process Mapping etc
Communications Plan
Status Report
Project Plans (MS Project)
RACI
RAID LOG
Pathfinder
JIRA
Tableau
If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Cigna Healthcare
Cigna Healthcare a division of The Cigna Group is an advocate for better health through every stage of life. We guide our customers through the health care system empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Required Experience:
Senior IC
Employment Type
Full-Time
