Guest Relations Executive
Guest Relations Executive
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Job Description
W Edinburgh is hiring a Guest Relations Executive to join the team! We invite you to play an integral part in bringing to life this unique project.
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
ABOUT THE BRAND
Ignite Curiosity Expand Worlds. W Hotels are a place to experience life. Were here to open doors and open minds. With us theres always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever whenever.
ABOUT THE ROLE
Reporting to the Guest Relations Manager as Guest Relations Agent you will play a key role in ensuring guest satisfaction and anticipation of guest needs throughout their stay.
Joining the team means you will be instrumental to the success of the hotels. We are looking for someone who is detail-oriented a people-person and passionate!
As Guest Relations Executive key aspects of your role will include:
- Being an ambassador for the W brand
- Being the point of contact when dealing with VIP guests ensuring any special requests are fulfilled
- Welcome all guests with a smile eye contact and a friendly verbal greeting
- Anticipate guest needs and build rapport with guests
- Creating memorable experiences for our VIP guests
- Being approachable and caring and thrive on interacting with people
- Have a proactive approach with high attention to detail
- An understanding of exceptional levels of guest service
Our ideal Guest Relations Executive is someone who has:
- A keen eye for detail
- Strong multi-tasking skills
- Excellent communication skills
- A positive mindset
- Creative thinking
- A genuine passion for working in hospitality
In return for your hard work we give you:
- World class training and development including leadership development
- Unlimited career opportunities (internationally and locally)
- Wellness and mental health programmes
- Discounted accommodation food and beverage in over 9000 hotels all over the world!
- Discounts for your friends and family
- Specially curated discounts in thousands of shops
ABOUT THE PROPERTY
W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a faade featuring a winding steel ribbon reflecting the citys festival spirit this 12-storey structure is the centerpiece ofEdinburgh St James Quarter incorporating retail leisure and entertainment facilities along with residential apartments.
This W hotel helps redefine the citys hospitality landscape. Accordingly it fuses the brands signature amenities with modern design and W Happenings highlighting whats new in design fashion music and culture.
Built in 2023 this new W hotel accommodates guests across 244 stylish guestrooms including 45 suites. While staying here guests benefit from the brands signature Whatever / Whenever service philosophy.
A real highlight of this property is its rooftop bar and outdoor terrace pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Loungea restaurant collaboration with SUSHISAMBA a FIT workout facility and an AWAY spa with special functions hosted in 2450 sq ft of modern event space.
If this sounds like the perfect place for you apply to be a Guest Relations Executive with us today!
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Employment Type
Full-Time
