Associate Manager, Collections
Associate Manager, Collections
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
Job Description
What is the opportunity
You are an associate within the Collections team acting to deliver an exceptional client experience by offering advice & solutions during their time of need. You champion the RCAP Leasing brand and provide support to our clients as through the management of delinquent and challenging accounts.
What will you do
Focus on helping clients when they need us most by responding empathetically to a variety of questions offering and resolving client financial concerns
Contact customers to collect total arrears including past due rental payments interest and fees
Resolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners
Negotiate payment plans to reduce loss from a delinquent account
Work with clients vendors and asset remarketing companies to recover equipment
Initiate activities (i.e. sending letters equipment recovery assigning of bailiffs) on accounts that are deemed uncollectable in order to mitigate our loss
Prepare receivership and/or bankruptcy documentation as required and initiate contact with Trustee for release of secured equipment
Analyze accounts to determine high priority accounts to be given immediate attention
What do you need to succeed
Must-have:
Proven interpersonal communication and problem resolution skills
Proven ability to build rapport while offering the right solutions for our clients while mitigating risk
Desire to build exceptional client experiences and is passionate and curious to help clients meet their needs and solve their concerns
Strong oral and written communication skills
Strong organizational and time-management skills
Ability to work independently and as part of a team
Bilingualism (English and French) required as you will regularly serve our clients with English and French-speaking needs.
Nice to have:
Past experience in a customer service role where you provided a variety of needs based solutions
Past experience in the equipment leasing industry
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits competitive compensation and stock where applicable
Excellent career development and access to a variety of job opportunities across business and geographies
Leaders who support your development through coaching and managing opportunities
Work in a dynamic collaborative progressive and high-performing team
Job Skills
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Required Experience:
Manager
Employment Type
Full-Time
