Priority Access Specialist
Priority Access Specialist
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1 Vacancy
Job Description
Overview
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits valuable resources ongoing mentorship and leadership programs for all types of jobs and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship development leadership more
Full Time / 40hrs
Description
JOB DESCRIPTION:
- Emory Healthcares Priority Access Specialists play a vital role in the success of Patient Access.
- This role is the link between the call center Supervisors and Agents.
- The overall function of the Team lead is to assist supervisor(s) with the growth and development of team members into patient-centered high-performing brand ambassadors focused on the delivery of excellent customer service in all patient interactions.
- Assist Supervisor: Monitor the floor to listen/watch for PAAs who may need assistance; including quality performance call handling issues observing call volume etc; Serve as Initial point for call escalations.
- Track all escalations received.
- (Date PAA MRN Outcome).
- Takes initiative to coach in the moment to assist PAAs in handling potential escalations and for improved performance on escalated calls.
- Provide Quality Patient Care: Mondays the Lead is expected to take calls all day and any other day/time as needed; and Deliver clear courteous and pleasant verbal and written communication skills with appropriate grammar pronunciation and tone.
MINIMUM QUALIFICATIONS:
- High School Diploma; BA/BS preferred.
- At least 4 years of experience in a customer service hospitality call center or sales environment Or 12 months experience in the Patient Access Specialist role and eligible for internal advancement; meets defined call center metrics for progression.
PHYSICAL REQUIREMENTS: (Light); 11-20 lbs 0-33% of the workday (occasionally); 01-10 lbs 34-66% of the workday (frequently) Negligible 67-100% of the workday (constantly) Lifting 20 lbs max Carrying of objects up to 10 lbs Occasional to frequent standing & walking; Occasional to frequent sitting; close eye work (computers typing reading writing); Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock Floor Surfaces Hot/Cold Temperatures Indoor/Outdoor conditions Latex Lighting Patient care/handling injuries Radiation Shift work Travel may be required. Use of personal protective equipment including respirators environmental conditions may vary depending on assigned work area and work tasks.
Additional Details
Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
