Senior Consultant: Expert Services
Senior Consultant: Expert Services
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Job Description
Expert Services Senior Consultant
WhySailPoint
Love what you do. And love where you do it. Smart people fun culture innovative work beautiful offices oh and everyones really nice. Thats what people say about SailPoint. Were known as the company where everyone wants to work and we have the awards to prove it. If youre passionate about outsmarting cybercriminals and working at a company where you can truly have an impact we want you to join our team on-site or remotely.
SailPoint empowers the largest most complex organizations by putting identity at the Center of Security and IT. Our 2000 customers include global financial institutions government entities and pharmaceutical organizations and more.
Experience a small-company atmosphere with big-company benefits
Competitive pay comprehensive medical and vision plans
Paid holidays and a flexible vacation policy
Great technical and career growth opportunities
Who you are:
You are an energetic and dedicated professional who takes pride in getting the job done right. You bring a consultative mindset and breadth of experience to your role by striving to understand how things work so that you can identify the best way to provide solutions to everyday problems. You operate well with fixed deadlines as well as dynamic environments that require frequent change. You are curious and ask questions to understand and improve your knowledge. You collaborate effectively within a team structure and can take on tasks independently following them through to completion.
What Youll Do:
Expert Services Senior Consultants at SailPoint begin their career with product training where they leverage their experience to gain a deep understanding of our SaaS and/or Software solutions. Within a month or two Senior Consultants begin working on service requests to assist customers with troubleshooting basic configuration issues assisting with connectivity to customer environments and implementing common application connectors while continuing to learn about more complex SailPoint feature configuration and solution design. Within six months Senior Consultants will be implementing more complex solutions with the guidance of a Solution Architect and independently providing guidance to their customers on best practices. At the end of the first year Senior Consultants will work on projects ranging from troubleshooting complex feature configuration to application integration with varying complexity. They will operate largely independently delivering on customer services requests providing troubleshooting assistance consulting on best practices and delivering small application integration projects with the support of a Solution Architect as needed. Additionally Senior Consultants will be expected to mentor Associate Consultants and Consultants leading by example to perform their jobs at the highest level.
Responsibilities:
Work directly and independently with customers on the integration deployment and troubleshooting of SailPoint software and/or SaaS solutions.
Assist partner and customer implementation teams with troubleshooting configuration issues and provide consultative advice around configuration best practices.
Communicate to clients and partners aspects of both the solution and the implementation at the technical and functional level.
Configure SailPoint solutions and begin to contribute to solution definition.
Deliver technical training designed to enable and educate SailPoint customers and implementation partners.
Build rules and transforms to meet customer specific uses cases and evaluate rules built by customers and partners.
Requirements:
3 years of professional work experience as part of a technology company with at least 2 years of customer facing experience
Experience setting up and installing software on both Windows and Linux platforms
Database Knowledge in one or more of the following: Oracle Sybase MSSQL MySQL
Experience with enterprise directories such as Microsoft Active Directory and LDAP
Familiarity with networking principles: SSL/TLS/HTTPS Certificate Management Basic TCP/IP troubleshooting
Experience reading and writing any of the following programming languages: Java BeanShell/JavaScript/TypeScript JSP/Servlets Linux/Unix SQL PowerShell Python Ruby C# C.
Preferred:
Familiarity with cloud technologies: AWS Azure GCP
Familiarity with any of the following web technologies: SPML/SOAP Web and Application Servers RESTFull APIs
Experience working with a project team that has deadlines and regular internal team and customer meetings
Experience with quality assurance duties (usability testing performance testing automated testing test scripts test cases and test plans)
Security software or IT audit experience
Education:
Bachelors degree or equivalent experience (Computer Science or Engineering degree a plus).
J2EE certification is a plus
SailPoint Certified Engineer is a plus and is expected within 12 months of hire
Travel:
This position requires up to 15% travel
We are an equal opportunity employer and value diversity at our company. We do not discriminateon the basis ofrace religion color national origin gender sexual orientation age marital status veteran status or disability status.
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact or mail to 11120 Four Points Dr Suite 100 Austin TX 78726 to discuss reasonable accommodations.
Required Experience:
Senior IC
Employment Type
Full-Time
