End-User Computing & VIP Support
End-User Computing & VIP Support
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 115000 - 120000
1 Vacancy
Job Description
End-User Computing & VIP Support
Lets be unstoppable together!
Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology advanced analytics cross-industry data and deep expertise we provide clarity that helps almost 7000 of the worlds leading brands and retailers take action and unlock business growth. We understand more about the complete consumer the complete store and the complete wallet so our clients can go beyond the data to apply insights ignite innovation meet consumer demand and outpace the competition.
At Circana we are fueled by our passion for continuous learning and growth we seek and share feedback freely and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversityequityand inclusion as we believe in the undeniable strength that diversity brings to our business employees clients and communities (with us you can always bring your full self to work). Join our inclusive committed team to be a challenger own outcomes and stay curious together. Learn more at .
What will you be doing
Desktop Supports main objective is to provide end user support with laptops and other Circana-provided colleague technology. The role includes helping colleagues troubleshoot and resolve technology challenges in person by telephone or via remote access in a timely and accurate fashion. When on-site in the Chicago office the role will require preparation of equipment for shipment gathering inventory and organization of equipment and on-site support helping colleagues with laptops conference rooms printers or other needs based on the technology challenges and requirements in the office on a given day. The person in this role will also partner with our VIP support team to provide VIP support to our executive and global leadership team members.
Job Responsibilities
- Provide remote and on-site technology support to colleagues
- Assist our VIP support team with VIP support for our executive and global leadership team
- Support Microsoft Office Suite
- Work collaboratively with the other end-user support team members to identify root cause analysis to help resolve colleague technology issues
- Register and update properly all incidents/requests using the ticketing tool making sure that all the information required is correctly recorded
- Fully respect standards installation guidelines and policies
- Be a subject matter expert on the Apple product suite including but not limited to identifying areas of improvement creating specs for new MacBook computers staying up to date on industry trends related to Apple products and aligning Circanas Apple colleague offerings to industry recommendations and best practices.
- Partner with the end-user computing engineering team to provide recommendations on how to improve our Apple product offerings
- Help maintain the Chicago equipment inventory
- Prepare hardware shipments from the Chicago office
Minimum Requirements
- A minimum of 8 years of experience in end-user support
- Ability to manage multiple priorities at a time
- Exceptional problem-solving skills
- Exceptional communication skills
- Exceptional colleague facing skills and confidence in working with executive level colleagues
- Windows (Dell) laptop expertise
- Mac OS and iOS expertise
- JAMF expertise
- Microsoft Office expertise
- Apple Certified Support Specialist
- Comfortable communicating with and supporting senior leaders
- Degree in related field or equivalent work experience
Circana Behaviors
As well as the technical skills experience and attributes that are required for the role our shared behaviors sit at the core of our organization. Therefore we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
- Stay Curious: Being hungry to learn and grow always asking the big questions
- Seek Clarity: Embracing complexity to create clarity and inspire action
- Own the Outcome: Being accountable for decisions and taking ownership of our choices
- Center on the Client: Relentlessly adding value for our customers
- Be a Challenger: Never complacent always striving for continuous improvement
- Champion Inclusivity: Fostering trust in relationships engaging with empathy respect and integrity
- Commit to each other: Contributing to making Circana a great place to work for everyone
Location
This position can be located in the following area(s): Chicago IL hybrid role with 2 to 3 days required on site per week
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employees position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenue-based metrics any collective bargaining agreements and business or organizational needs. The position pay is $115000 to $120000
We offer a comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k)to eligible employees.
You can apply for this role through methods to apply (e.g. Careers website link and/or Intranet site for internal candidates).
#LI-JT1
Employment Type
Full-Time
