SUMMARY The Inside Sales Coordinator is responsible for analyzing customer information to make product recommendations and provide post-sale support. Follows up on interested parties and assists in closing sales. Makes cold calls and schedules appointments to discover new sales business opportunities. Responds to technical inquiries questions and complaints from customers to provide the best possible service. Works with departments on assisting with order entry or updates on accounts. The salary range for this position is $46800.00 - $67400.00
EDUCATION / EXPERIENCE
Bachelors Degree in Business or related degree
1 year of experience in sales or customer service
PRIMARY DUTIES AND RESPONSIBILITIES This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Supports the generation of new business
Handles inbound application and sales inquiries
Provides basic technical support assistance for existing and potential customers
Conducts outbound direct sales calls including lead prequalification and follow up and creating appointments for Territory Sales Representatives
Maintains CRM Database for customers within a designated U.S. territory
Assist customers in upgrading their instrument when found to be beyond repair.
Coordinates sales activities with outside sales personnel
Leads Prequalification and Follow up
MARGINAL JOB FUNCTIONS
Identify possibilities for improvement
Adhere to ISO processes and work instructions
Other duties as assigned
PHYSICAL DEMANDS
While performing the duties of this job the employee is frequently required to stand walk sit talk hear and use hands.
The employee is required to lift up to 100 pounds.
This position does not require the use or operation of special equipment such as various test and measurement meters.
This position does not require employees to move instruments in service
Personal protective equipment safety glasses ear plugs protective footwear protective gloves (as required by application or by customer site)
WORK ENVIRONMENT
This position is exposed to risk of electrical shock
This position does require work or job related travel
This position works in a moderate noise environment
This position works near moving mechanical parts
The position is a hybrid position
Ikonix USA LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Ikonix USA LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
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