Access Technical Helpdesk Support Specialist - Bilingual Spanish/English Required
Access Technical Helpdesk Support Specialist - Bilingual Spanish/English Required
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Job Description
If you enjoy being at the leading edge of delivering exceptional service and ensuring client satisfaction you have found the right team.
As a Client Service Delivery Specialist IVwithin JPMorganChase you will play a pivotal role in delivering exceptional customer service and operational support. Your primary focus will be to address client inquiries troubleshoot issues and identify opportunities to refer services based on client needs. You will be expected to apply your knowledge of our policies and procedures to solve work will have a significant impact on our team and clients and you will be expected to make decisions within established procedures.
The Global Client Access - Access Support Group provides high quality technical support via telephone and chat. Technical Support Specialists act as the primary technical contact for all JPM Access users and escalation of all unresolved problems/potential risk to second level support. The agents will also be responsible for performing routine daily tasks and participating in special department projects.
Job responsibilities
- Provide daily support within our operations addressing client inquiries and troubleshooting issues using your knowledge of our policies and procedures.
- Identify opportunities to refer services based on client needs leveraging your understanding of our financial products and market trends.
Required qualifications capabilities and skills
- Baseline knowledge of client service operations troubleshooting and service referral.
- Demonstrate ability to apply policies and procedures to solve non-routine problems.
- Possess excellent communication skills with demonstrated ability to utilize probing questions to accurately assess inquiry or request.
- Ability to work in a fast-paced environment adapt to change and work effectively in a team environment.
- Strong interpersonal and communication Skills to effectively interact with clients and address their inquiries.
- Ability to accurately process transactions and ensure data integrity.
- Skills to manage multiple tasks efficiently in a fast-paced environment.
- Ability to identify common issues and provide straightforward solutions.
- Proficiency in MS Windows and Office with the ability to work with multiple applications at the same time.
- Fluent in Spanish and English languages (written verbal reading) communications.
Preferred qualifications capabilities and skills
- Call center/ Chat Assist experience
- Portuguese language in written verbal and reading preferred
Required or additional information
- Hours 8:00am - 9:00pm Eastern Standard Time
- 9 hour schedule will be determined between 7am - 9pm
- Training will be between 8am - 5pm or 9am - 6pm
- Candidate required to observe local Latin America (LATAM) holidays and work US holidays except Christmas and New Years.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
