Retail & Postal Associate
Retail & Postal Associate
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Job Description
Retail & Postal Associate
POSITION: Retail & Postal Associate
SUPERVISOR: Retail & Postal Manager
DEPARTMENT: University Retail & Postal Center
LOCATION: On-campus located in Tiffin OH
JOB TYPE: Full-time
Tiffin University (TU) was founded in 1888 and offers accredited undergraduate and graduate degrees in business administration criminal justice social sciences creative and media arts humanities education sciences technology and health. The Universitys campus in Tiffin Ohio blends traditional historic and modern buildings creating a vibrant and welcoming educational community for its students faculty and staff. Students can pursue associate undergraduate and graduate programs both on campus and online as well as at Terra State Community College. In addition TU offers Bachelors in Business Administration and Masters of Business Administration degrees in Bucharest Romania and educational opportunities for students from Switzerland and Latin America. The University also provides an online Ph.D. program in Global Leadership and Change.
The main campus in Tiffin is a beautiful 153-acre blend of traditional historic and modern buildings that create a vibrant and warm home for an educational community. We offer undergraduate and graduate degrees in business in Bucharest Romania. From academic programs in sports and recreation management to homeland security/terrorism communication and management TU offers more than 40 majors through on-campus and online learning resulting in real advantages for our students.
GENERAL JOB DESCRIPTION
Tiffin University is seeking a friendly detail-oriented Retail & Postal Associate to support the daily operations of The Exchange 1888 our on-campus store and mail center. This individual plays a vital role in delivering exceptional customer service supporting retail sales and merchandising processing mail and packages using tracking software and maintaining a clean and welcoming environment. Responsibilities also include assisting with the stores social media presence to engage the campus community. This position requires weekend availability and the ability to thrive in a fast-paced customer-focused setting.
MAJOR DUTIES AND RESPONSIBILITIES
Customer Service & Sales
- Provide outstanding service to students faculty staff and guests
- Resolve customer inquiries complaints returns and exchanges with professionalism
Store Operations & Merchandising
- Support store opening and closing procedures including cash handling and sales reporting
- Maintain a clean organized and visually engaging sales floor
- Receive price and display new merchandise
- Assist with special promotions seasonal displays and events
Mail Center Operations
- Sort process and deliver incoming and outgoing mail and packages
- Use package tracking system software to log manage and notify recipients of deliveries
- Operate mailing systems and ensure compliance with postal and courier regulations
- Update departmental mail stations and maintain accurate records
Technology & Reporting
- Use point-of-sale and inventory management systems (Lightspeed)
- Use mail tracking software for package intake and delivery
- Assist in generating and analyzing basic sales and inventory reports
Social Media & Campus Engagement
- Assist with creating and posting engaging content for the stores Instagram Facebook and other social media platforms
- Highlight new merchandise events promotions and campus life
- Collaborate with management to maintain brand consistency across all digital platforms
Team Collaboration
- Work closely with other team members and student employees
- Assist in training student workers and delegating daily tasks
- Support campus-wide events and outreach
QUALIFICATIONS/SKILLS/ABILITIES FOR THE JOB
Education
- High School diploma or GED required
- Bachelors degree preferred
Experience
- 1-3 years of retail or customer service experience preferred
- Experience with mailroom or shipping operations is a plus
- Experience with social media content creation and tracking systems preferred
Other
- Excellent communication interpersonal and organizational skills
- Basic computer proficiency including Microsoft Office
- Familiarity with social media platforms (Instagram Facebook etc.)
- Experience using tracking or inventory software (e.g. SCLogic Notifii or similar)
- Must be available to work weekends as part of a rotating schedule
- Ability to lift up to 50 lbs and be on your feet for extended periods
- Commitment to Tiffin Universitys mission and ICARE values
TIFFIN UNIVERSITY SPONSORED BENEFITS
Tiffin University offers excellent benefits. All full-time employees of Tiffin University are eligible for our full-time benefits package which includes medical dental and vision insurance Health Savings Account with employer incentive contribution Employer Paid and Supplemental Life Insurance Short-Term and Long-Term Disability 403b Retirement with Employer Match Time Off (annual and sick leave) Observed Holidays Tuition Assistance and Reimbursement and Employee Assistance Program.
KEY COMPETENCIES
Interdependence: Fosters collaboration
Communication: Strong decision-making and communication skills
Accountability: Formulates effective and progressive strategies aligned with the Universitys mission and values
Respect: Creates an engaging collaborative work environment by bringing diverse people and ideas together.
Entrepreneurship: Influences and Inspires
EMBRACING OUR GUIDING PRINCIPLES
VISION STATEMENT The vision for Tiffin University is to become A premier university for challenging students to enhance their global competencies and 21st-century skills for success in a diverse world.
MISSION STATEMENT The mission of Tiffin University is to Educate students by linking knowledge to professional practice.
CORE VALUES The values of Interdependence Communication Accountability Respect and Entrepreneurship comprise the ICARE values of Tiffin University.
Tiffin University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. While we strive for a diverse mix of candidates all employment decisions are made without regard to race sex or other protected characteristics.
Tiffin University is an Equal Opportunity Employer
Required Experience:
IC
Employment Type
Full-Time
