Student Services Manager, Orange County

Description

ABOUT US

Amerigo Education is a U.S.-based education company that helps international students in the United States achieve their full potential. As a growing number of students from around the world seek to advance their education in North American secondary schools Amerigo is expanding their footprint in North America with a new partner school in Canada. Amerigo is setting a new standard in educating international students by combining the nurturing supportive environments of traditional North American boarding schools with innovative approaches to academic support language development and university guidance.

Backed by Avathon Partners Amerigo forms strategic partnerships with private schools in the United States and Canada to provide a seamless academic experience for our students. Through the Amerigo model we collaborate with our partner schools as they provide the core preparatory high-school curriculum while our team on-the-ground delivers a suite of academic language and cultural immersion programs in a well-staffed residential or homestay environment. Amerigo seeks team members that our aligned in our mission to energize North American educational communities through the diversity of students from around the world.

JOB OVERVIEW

The Student Services Manager is responsible for driving overall student success through guidance advising and academic oversight to ensure student satisfaction and well-being. This is a school-based role supporting students living in homestay international residences and self-provided housing. Duties include managing the day-to-day relationship between Amerigo and our partner school responding to student inquiries conducting recurring student advising meetings providing oversight of student academic performance participating in parent communications and working with various parties internal/external facilitate a positive experience for students through timely consistent and effective support processes and communication. Specifically the Student Services Manager teaches Academic Reading and Composition (ARC) classes at the partner school further supporting students academic growth and engagement.

KEY RESPONSIBILITIES

• Establishes trusted and nurturing relationships with students the partner school community homestay partners Amerigo business partners and all other stakeholders
• Serve as daily liaison for the international program at the school connecting with faculty administration etc. and participating in school events and meetings as appropriate
• Communicates with parents through WeChat Support Groups to provide real-time updates on students address parent concerns and ensure Salesforce cases are fully resolved
• Partners with Academics Homestay and other internal cross-functional partners to ensure student action plans are successfully executed and that all student issues are promptly and effectively resolved.
• Serves as the liaison in the communication between International Residence third party provider and the school
• Conducts regular meetings with students to evaluate their academic progress and social-emotional well-being and facilitates access to appropriate support services and resources as needed.
• Supports students in adapting to life at the partner school by encouraging involvement in clubs sports and school events.
• Takes responsibility for tracking student progress and contributing to student retention efforts within the Amerigo program.
• Compiles and delivers student reports for parents by coordinating with homestay partners and faculty at the partner school.
• Partners with Amerigo campus leadership partner school staff/faculty and other relevant personnel to address and resolve student-related concerns.
• Works closely with school administrators and staff to monitor student academic performance behavioral trends and emotional well-being providing timely progress updates to relevant internal/external stakeholders.
• Coordinates with the Regional Director of Campus Operations (RDCO) to address a range of student issues including behavior attendance academic challenges and residential or homestay matters.
  

Academic

• Instructs Academic Reading and Composition (ARC) courses at Mater Dei Catholic High School; we anticipate teaching two sections in Fall 2025

• Serves as the primary liaison for university guidance supporting the school guidance counselor and addressing student inquiries related to college admissions and post-secondary planning.
• Regularly meets with the West Coast Academic Director and academics team members to share relevant updates participate in trainings/professional development opportunities and analyze student academic outcomes
• Collects manages and analyzes student academic dataincluding test scores grades and service activitiesand maintain accurate records within Amerigos data management systems.
• Deliver student orientation sessions seminars and workshops for university requirements and admissions
• Organizes and oversees after-school study sessions at partner school to promote academic achievement and student success.
• Guides students in effectively communicating with school faculty to address academic or administrative concerns.
• Provides or coordinates emergency support for students when necessary either directly or through appropriate third-party services.
  

Operations

• Supports the RDCO with the planning and execution of student arrivals (transportation and logistics) orientation uniforms textbooks and general readiness for the start of school
• Documents student-related concerns in Salesforce ensuring timely and clear communication with all relevant stakeholders.
• Maintains and updates the student database to ensure accuracy in key areas such as enrollment status grade level and ESL proficiency.
• Maintains appropriate communication channels with students parents business partners homestay partners IR partners and school partner staff
• Delivers school and program notifications to students homestay partners and IR partners (ex. upcoming events deadlines important updates)
• Supports campus visits for prospective international students and business partners providing tours and relevant program information as needed.

KEY QUALIFICATIONS

General Competencies:

• Understanding of the International Education Environment: Demonstrated familiarity with the unique needs challenges and opportunities associated with working in international student programs including knowledge of cross-cultural dynamics student transition support and international academic pathways
• Empathetic and Strategic Student Engagement: Proven ability to respond to student concerns with sensitivity empathy and cultural awareness while also applying sound judgment and tactical problem-solving to ensure student well-being and success.
• Exceptional Communication Skills: Outstanding verbal and written communication abilities that allow for clear and professional interaction with students families school partners and stakeholders across diverse backgrounds.

Ideal Candidate Profile:
The ideal candidate will be an energetic proactive professional who thrives in a fast-paced student-centered environment. They will have a genuine passion for working with adolescents from a broad spectrum of cultural backgrounds and will be committed to fostering a positive inclusive and supportive community. This individual will be highly organized detail-oriented and capable of managing multiple priorities effectively while maintaining a strong sense of professionalism and approachability.

They must demonstrate:

• Resilience and Reliability: A steady dependable presence who remains calm under pressure and can be counted on to follow through on responsibilities and commitments.
• Community Building Skills: Ability to cultivate a welcoming and cohesive community among students staff homestay families and external partners with a focus on inclusion respect and mutual understanding in a global environment.
• Adaptability and Initiative: Comfortable taking initiative solving problems independently and adjusting strategies in a dynamic and evolving educational setting.

Minimum Education Requirement:

• Bachelors Degree from an accredited four-year institution in a related discipline such as Education International Studies Student Affairs Counseling or a related field. Advanced degrees or certifications in student services international education or counseling are a plus.
• TESOL or TEFL certification required as this role has a high emphasis on developing academic English language skills for high school learners.

For additional information please contact emailprotected