Gestionnaire de programme/ Bilingual Program Manager
Gestionnaire de programme/ Bilingual Program Manager
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Job Description
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Principales Fonctions Et Responsabilits:
Superviser les adjoints afin de garantir leur capacit grer les appels et fournir un service la clientle appropri documenter les exigences dans le systme et grer les appels de suivi;
Surveiller le rendement des membres du personnel pour valuer les besoins et les exigences lis la formation;
Apporter sa contribution la planification afin de fournir des effectifs suffisants; faire des recommandations la gestion pour les changements ncessaires.
Contribuer lassurance de la qualit et aux initiatives damlioration de la qualit; faire des recommandations pour des changements dans les oprations et contribuer lexcution de ces changements;
Grer des projets y compris mais sans sy limiter les programmes de remboursement la conformit et les programmes bass sur lducation ainsi que les programmes cliniques de soutien aux patients;
Mettre en uvre des projets de centres dappels dsigns;
Concevoir et dvelopper de nouveaux projets incluant le dveloppement de protocoles laffectation des ressources et la cration de la base de donnes;
valuer de faon continue les points forts et les faiblesses des projetset des domaines susceptibles damlioration;
Produire tous les rapports relatifs aux projets;
Participer aux runions avec les clients;
Entretenir des communications quotidiennes et continues sur les projets des clients;
Identifier et mettre en uvre des stratgies de recrutement de personnel et participer au processus dembauche.
Responsable de signaler tous les vnements indsirables aux dpartements concerns.
Dautres fonctions et tches peuvent aussi tre confies au gestionnaire de programme de temps autre selon les besoins.
Primary Duties and Responsibilities:
Oversees associates to ensure their ability to handle calls and provide appropriate customer service document requirements in the system and manage follow-up calls.
Monitors the performance of staff members to assess training needs and requirements.
Provides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changes.
Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes.
Project management including but not limited reimbursement programs compliance and education based programs and clinical patient support programs;
Implement assigned call centre projects;
Design and development of new projects including development of protocols resource allocation and database;
Ongoing evaluation of project strengths weaknesses and potential areas for improvement;
Produce all project related reporting;
Participate in client meetings;
Daily and on-going client project communications;
Identify and implement staff recruiting strategies and participate in the hiring process.
Responsible to report all Adverse Events to the assigned units/departments
The Program Manager will also be assigned other duties and tasks as required from time
Exprience Et Niveau Dducation Requis:
Au moins un diplme universitaire en administration des affaires ou en sciences ou exprience quivalente;
Antcdents en sciences ou en soins de sant un atout;
Minimum de 3 ans dexprience dans lindustrie pharmaceutique/biotechnologique ou les industries lies la sant;
Solide exprience en gestion de clients un atout;
Minimum de 2 ans dexprience en gestion de projets ou de programmes;
Minimum de 2 ans dexprience en gestion du personnel
Exprience en remboursement considre comme un atout;
La dsignation IA ou IAA est un tout et peut tre exige pour des programmes particuliers.
Comptences Connaissances Et Aptitudes Requises:
Connaissance approfondie de lindustrie de la distribution pharmaceutique
Connaissance pratique de systme automatis de gestion dentrept
Sens aigu des affaires et des finances r
Solides comptences analytiques et mathmatiques
Aptitude communiquer efficacement loral et lcrit
Aptitudes interpersonnelles et de leadership efficaces
Sens de lorganisation; attention aux dtails
Capacit respecter systmatiquement les chances
Excellentes aptitudes de rsolution de problmes; capacit rsoudre les problmes de manire efficace et efficiente
Matrise de la technique de prsentation
Connaissance de Microsoft Word Excel PowerPoint et autres programmes Office
Experience and Educational Requirements:
Minimum University Degree in Business Administration Science or equivalent experience;
Science / healthcare background an asset;
Minimum of 3 years experience in the pharmaceutical/biotech or healthcare-related industries;
Strong client management experience an asset
Minimum 2 years experience in project or program management;
Minimum 2 years of People management experience
Experience in reimbursement considered an asset;
RN/RPN designation an asset and may be required by specific programs
Minimum Skills Knowledge and Ability Requirements:
Advanced knowledge of pharmaceutical distribution industry
Working knowledge of automated warehouse operating system
Strong business and financial acumen
Strong analytical and mathematical skills
Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Excellent presentation skills
Knowledge of Microsoft Word Excel PowerPoint and other Office Programs
The successful candidate may have daily contacts with unilingual English-speaking customers patients or peers from cross-functional teams.
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What Cencora offers
We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every day. In addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more.
Full timeEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.
The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Accessibility Policy
Cencora is committed to fair and accessible employment requested Cencora will accommodate people with disabilities during the recruitment assessment and hiring processes and during employment.
Affiliated Companies:
Affiliated Companies: Innomar StrategiesRequired Experience:
Manager
Employment Type
Full-Time
