Assistant Manager- Marketplace
Assistant Manager- Marketplace
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Job Description
Overview
As the latest jewel in the renowned Hard Rock crown this exceptional venue is set to redefine entertainment and hospitality in Canadas capital city.
Boasting a prime location Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock n roll flair. The moment you step inside youll be transported into a world of music memorabilia and non-stop excitement.
Are you ready to experience the ultimate rock star treatment in the heart of Ottawa Let the countdown begin!
Responsibilities
Under the direction of the Food Hall Manager. the Food Hall Assistant Manager is responsible for asset management of the entire restuarant and to demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the business full potential in the market.
PRIMARY RESPONSIBILITIES
- Accomplish F&B objectives by contributing to strategic planning processes with the Food Hall Manager.
- Work with the Food Hall Manager to develop and implement project plans and priorities that support the current and future direction of Hard Rock.
- Create expectations lead people manage processes and hold people accountable for the agreed upon activities and timetables to ensure guests receive amplified service.
- Develop implement and evaluate training and performance management program.
- Train supervise coach and counsel staff. Participate in the induction of new staff members to Hard Rock culture.
- Conduct meetings with staff to communicate incentive programs implement new products and procedures and discuss areas of opportunities special events etc.
- Respond and seek resolutions to all guest concerns: live by phone and email.
- Work with Shipping and Receiving to manage inventory and the flow of goods.
- Conduct regular inventories manage controls and ensure achievement of food & beverage cost margins established in budget.
- Maintain information on menus prices food and drink recipes etc.
- Ensure accuracy and completion of all required reporting.
- Review and develop Guest history records to enhance personalized service for repeat Guests.
- Ensure control of all hard keys and electronic keys required to operate the department.
- Monitor cash handling credit card totals and deposit slips to ensure accuracy of collections.
- Inspect product levels and storage areas to determine if enough supply is on hand.
- Work with other departments to accomplish tasks as needed.
- Perform duties in accordance with company standards policies and guidelines and in compliance with all required legislation and ensure all is followed by team members.
- Perform additional duties as requested by the Food Hall Manager.
This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications
QUALIFGICATIONS
- Any combination of education training or experience equivalent to a Bachelors Degree.
- Minimum 2 years managing food & beverage and hospitality industry experience required.
- Deep understanding of Guest services.
- Computer skills (Microsoft office).
SKILLS
- Strong leadership and interpersonal skills
- Excellent interpersonal oral and written communication skills.
- Meticulous organized and accurate
- Extreme confidentiality.
- Familiarity with a variety of computer systems and applications.
- Be flexible to work varying shifts and time schedules as needed.
- Communicate effectively with all levels of employees and guests.
- Manage multiple details and tasks concurrently in a changing environment.
- Able to work effectively in a team environment.
- Analyze and think about how possible solutions impact on the entire operation.
PHYSICAL DEMANDS
- Ability to stand and sit for extended periods of time.
- Ability to walk distances.
- Ability to lift 30 to 40 lbs.
While performing the duties of this job the employee is frequently required to stand; - walk; use hands to finger handle or feel; reach with hands and arms talk or hear; and taste or smell. Specific vision abilities required by this job include close distance color and peripheral vision depth perception and ability to adjust focus.
- The Casino environment is hectic fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including but not limited to excessive noise and constant exposure to general public.
Closing
Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
If you require accommodation to apply or if selected to participate in an assessment processplease advise Human Resources.
We thank all candidates for their interest however only those being considered for an interview will be contacted.
Additional Details
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL and strive to foster an inclusive workplace culture for every team member.
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Please contact Human Resources at if you require accommodation at any time throughout the hire process.
Required Experience:
Manager
Employment Type
Full-Time
