Caesars Rewards Representative - Silver Legacy (Reno, NV)

JOB SUMMARY

To create a fun atmosphere in the casino by encouraging guests to sign up for Club Eldorado and to assist in coupon/prize distribution. The employee must be proficient in data entry of all new applications. Explanation of Club Eldorado promotions and special event functions. Establishes effective working relationships with co-workers and guests of the Eldorado.

ESSENTIAL DUTIES AND RESPONSIBILITIES (May include but is not limited to the following)

• Provide friendly courteous professional service to all patrons of the casino
• Exhibit professionalism during all guest and employee interactions
• Technical skills
• Must have patience when dealing with guests
• Pleasant and outgoing attitude
• Attending special events
• Daily inventory of supplies

KNOWLEDGE SKILLS AND ABILITIES

• Must have the ability to provide our guests with excellent customer service have excellent communication skills observation skills and have an easygoing demeanor to ensure a fun and safe environment for our guests
• Must be able to answer phones and display a consistently positive attitude. Must have basic job knowledge and a complete understanding of Club Eldorado
• Must accurately neatly and thoroughly complete assigned tasks
• Enter and edit data quickly (mainly new application sign-ups); all should be edited at the point of sale
• Prevent duplicate accounts being given
• Must be multi-task oriented. Answer phones in a friendly and speedy manner reciting script provided
• Must understand hotel functions on the computer
• Must be self-motivated and willing to ask questions about projects and procedures
• Must be over 21 years of age to work on casino floor
• Excellent public speaking and communication required
• Education: High school education or equivalent
• Experience: At least two years customer service
• Certificate/License: Gaming License required

PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)

• Must be able to handle stressful situations professionally
• Must be able to walk or stand for eight hours
• Must have excellent hearing to understand what is being said in a noisy atmosphere
• Bring a positive and energetic personality

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values service standards and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence have excellent communication skills and observation skills and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off nights weekends holidays and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations as required by law for individuals with disabilities or to accommodate pregnancy pregnancy-related conditions or where a conflict exists between the position and individuals religious beliefs or practices.

As a part of the new hire process candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race color national origin sex age over 40 religion disability sexual orientation gender identity or expression veteran status marital status or any other characteristic protected by law.