Customer Service Representative - Full-Time
Customer Service Representative - Full-Time
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1 Vacancy
Job Description
Overview
Start your career with Enterprise! Were hiring immediately for a Customer Service Representative at the Dickinson Roosevelt Regional Airport!
Get on the fast track to a more rewarding career with National and Enterprise - teams that are committed to quality innovation customer satisfaction and employee development.
We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National exciting careers and opportunities are made possible because how far you go is really up to you. Its a fast-paced people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this success will follow - for both our company and our employees.
National has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Experience Representative provides superior friendly and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This is a Full-Time position working 40 hours a week.
This position is located at the Dickinson Roosevelt Regional Airport (DIK). Address is 23531 West Vilard Street Dickinson ND 58601
We offer a robust Benefits Package including but not limited to:
- Competitive Compensation - This position has a starting wage of $16 / hour plus bonus/commission opportunities (Potential for $12000 in annual bonus and commission.)
- Paid Time Off starting with 15 off per year
- Health Dental Vision insurance; Life Insurance; Prescription coverage
- Employee discounts on car rentals car purchases and much more!
- 401(k) retirement plan with company match and profit sharing
Were a family-owned world-class portfolio of brands and leading provider of mobility solutions worldwide. Founded more than 60 years ago with a commitment to the communities that we serve we operate a global network with 80000 dedicated team members across nearly 100 countries and more than 2.1 million vehicles taking our customers where they want to go. We owe our success to each and every one of our people. Thats why we empower everyone on our team with opportunities for growth.
The available schedule is:
- Sunday- 12pm-4pm
- Monday- 7:30am-5pm
- Tuesday- 7:30am-5pm
- Wednesday- 7:30am-5pm
- Thursday- 7:30am-5pm
- Friday- OFF
- Saturday- OFF
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
- Meet and greet customers in a professional friendly and timely manner
- Provide superior efficient customer service by understanding and communicating rental terms and conditions vehicle features and other services
- Use Company approved sales and service techniques to determine customer needs and offer optional protection products upgrades fuel options and other additional equipment
- Offer additional customer assistance by offering directions maps local area information and appropriate service information
- Answer incoming calls for reservations rate quotes general questions and answers provide information and resolution for customers other branches and other vendors
- Place outgoing calls for callback management and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills pursue on the job training and development opportunities and any company sponsored classroom training
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- High School Diploma or G.E.D. required
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
- No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must be at least 18 years old
Required Experience:
Unclear Seniority
Employment Type
Full-Time
