Quality Assurance Manager, Alexa Customer Journeys
Quality Assurance Manager, Alexa Customer Journeys
Posted on :
13-07-2025
Employer Active
1 Vacancy
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Job Description
Join the team at the forefront of next-generation voice technology. At Alexa Customer Journeys youll lead quality assurance for our most innovative features powered by GenAI transforming how millions interact with Alexa every day.
Why This Role is a unique:
Pioneer New Experiences: Lead quality for Alexas most advanced features.
Drive Innovation in QA: Develop new testing paradigms for evolving technologies (GenAI and LLM powered applications)
Impact Millions: Ensure flawless performance across all Alexa interactions and interfaces
Shape the Future: Influence how users engage with voice technology
Key job responsibilities
Help shape how millions interact with Alexa! Join our team thats revolutionizing voice technology through innovative features and experiences. Youll be at the forefront of defining customer experiences and quality frameworks that will influence the future of voice interaction.
As Quality Assurance Manager youll partner with Product Engineering and TPM teams to transform vision into reality. Working with cutting-edge AI features youll set technical direction for QA and drive automation excellence across teams.
Key Responsibilities:
Build and lead quality engineering teams across locations
Design and implement comprehensive test strategies and frameworks
Drive quality standards and continuous improvement initiatives
Ensure robust test coverage and successful feature delivery
Partner with Product and Engineering teams on requirements
Foster strong relationships with quality partners
Monitor and communicate quality metrics to stakeholders
The ideal candidate combines hands-on technical expertise with strong leadership skills passionate about delivering exceptional customer experiences
A day in the life
Partner with Product and Technical Program Managers to shape quality vision and test strategies for new features. Guide QA engineers in developing comprehensive test plans while driving automation initiatives and quality engineering best practices. Build and execute QA roadmaps aligned with release cycles working closely with cross-functional teams to optimize test coverage and drive continuous process improvements across the Alexa Customer Journeys organization.
About the team
The Alexa Customer Journeys (ACJ) QA team ensures exceptional quality across a diverse portfolio of Alexa features that enhance user experiences. Our scope includes foundational capabilities that power all Alexa interactions as well as specialized features that deliver unique experiences.
We oversee quality for key Alexa experiences including Discovery First Time User Experience Personality EQ Creative Writing Creative Images Identity Help Routines and more. These features work together to create intuitive and engaging customer interactions.
Our mission is to elevate quality standards across ACJ through:
Building robust test infrastructure that empowers engineering teams
Providing expert quality guidance and best practices consultation
Ensuring timely defect resolution and continuous improvement of customer experiences
- 5 years of quality assurance engineering experience
- 3 years of quality assurance teams management experience
- Experience managing manual testers
- Experience managing automation testers
- Experience testing web technologies and back-end services
- Experience identifying and reviewing test plans test cases and testing results with a strong QA background
- Experience preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals
- Experience transforming QA programs from manual to automation
- Experience driving technological and process innovation
- Experience in automation testing
- Bachelors degree in computer science engineering mathematics or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Why This Role is a unique:
Pioneer New Experiences: Lead quality for Alexas most advanced features.
Drive Innovation in QA: Develop new testing paradigms for evolving technologies (GenAI and LLM powered applications)
Impact Millions: Ensure flawless performance across all Alexa interactions and interfaces
Shape the Future: Influence how users engage with voice technology
Key job responsibilities
Help shape how millions interact with Alexa! Join our team thats revolutionizing voice technology through innovative features and experiences. Youll be at the forefront of defining customer experiences and quality frameworks that will influence the future of voice interaction.
As Quality Assurance Manager youll partner with Product Engineering and TPM teams to transform vision into reality. Working with cutting-edge AI features youll set technical direction for QA and drive automation excellence across teams.
Key Responsibilities:
Build and lead quality engineering teams across locations
Design and implement comprehensive test strategies and frameworks
Drive quality standards and continuous improvement initiatives
Ensure robust test coverage and successful feature delivery
Partner with Product and Engineering teams on requirements
Foster strong relationships with quality partners
Monitor and communicate quality metrics to stakeholders
The ideal candidate combines hands-on technical expertise with strong leadership skills passionate about delivering exceptional customer experiences
A day in the life
Partner with Product and Technical Program Managers to shape quality vision and test strategies for new features. Guide QA engineers in developing comprehensive test plans while driving automation initiatives and quality engineering best practices. Build and execute QA roadmaps aligned with release cycles working closely with cross-functional teams to optimize test coverage and drive continuous process improvements across the Alexa Customer Journeys organization.
About the team
The Alexa Customer Journeys (ACJ) QA team ensures exceptional quality across a diverse portfolio of Alexa features that enhance user experiences. Our scope includes foundational capabilities that power all Alexa interactions as well as specialized features that deliver unique experiences.
We oversee quality for key Alexa experiences including Discovery First Time User Experience Personality EQ Creative Writing Creative Images Identity Help Routines and more. These features work together to create intuitive and engaging customer interactions.
Our mission is to elevate quality standards across ACJ through:
Building robust test infrastructure that empowers engineering teams
Providing expert quality guidance and best practices consultation
Ensuring timely defect resolution and continuous improvement of customer experiences
- 5 years of quality assurance engineering experience
- 3 years of quality assurance teams management experience
- Experience managing manual testers
- Experience managing automation testers
- Experience testing web technologies and back-end services
- Experience identifying and reviewing test plans test cases and testing results with a strong QA background
- Experience preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals
- Experience transforming QA programs from manual to automation
- Experience driving technological and process innovation
- Experience in automation testing
- Bachelors degree in computer science engineering mathematics or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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