Guest Services Team Leader | Reservations

About National Trust Queensland & the Currumbin Wildlife Sanctuary
Voted one of the Gold Coasts most popular tourist destinations Currumbin Wildlife Sanctuary (CWS) is the crown jewel of the National Trust of Australia (Queensland) NTAQ properties. As one of Queenslands earliest nature-based tourist destinations the Sanctuary is a physical embodiment of everything the NTAQ represents:to conserve and advance our natural and cultural heritage for future generations.

As we continue to welcome visitors to the Currumbin Wildlife Sanctuary we have an opportunity for a driven and passionate Casual Guest Services Team Leader to join the team and deliver stand-out leadership skills and exceptional service to our guests.

About the Role

In our Guest Services Team Leader - Reservations role you will report to the Reservations Manager and to the Guest Services Manager and assist with daily processing of Inbound and other group bookings and operations of the park and its facilities where required. You will be responsible for processing all inbound and other group bookings (including koala photos food animal encounters educational products and external tours) and assisting in coordination of the groups on site where required. You will manage inbound & other group bookings which include phone calls email correspondence complaints from the agents and guides. You will be able to communicate effectively with internal and external stakeholders.

About You

You will ideally have experience in a similar role and can work productively and cooperatively within a team and can follow direction without supervision and demonstrate initiative to complete tasks. You must have an energetic and driven approach to the role and be able to demonstrate a strong knowledge of inbound markets especially Chinese Japanese Korean and Indian markets.

Other key skills and attributes we are looking for include:

• You will require at least 3 years experience working in a guest services role (within a similar field or industry preferred but not essential)
• Another language (Mandarin or Japanese preferred but not essential)
• Strong level of organisational and time management skills essential
• Effective verbal and electronic communication skills are essential as well as the confidence and ability to deliver the best outcomes
• A professional standard of personal presentation is essential
• High level computer ability with Microsoft Office suite and POS/Reservations systems
• Must be comfortable working in an environment that includes mammals birds and reptiles & be willing to work outdoors in all weather conditions

What we can offer
Just as our charter is to protect conserve and celebrate the Environmental Built and Cultural heritage of our State we also are committed to ensuring our Team Members are protected taken care of and of course celebrated! We offer current and future team members:

• Benchmarked Salary
• Free On-Site Parking
• Tertiary Education Partners for access to recognised Qualifications
• Flexible Working Arrangements and Study Leave
• NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites and generous retail & food & beverage discounts.
• Currumbin Wildlife Sanctuary Family & Friends Passes
• Access to 470 fitness facilities through Fitness Passport for you and your family