Productivity Engineer, Senior - Office365
Productivity Engineer, Senior - Office365
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Job Description
Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the worlds most admired brands Toyota is growing and leading the future of mobility through innovative high-quality solutions designed to enhance lives and delight those we serve. Were looking for talented team members who want to Dream. Do. Grow. with us.
An important part of the Toyota family is Toyota Financial Services (TFS) the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity it is an essential part of this world-changing company- delivering on Toyotas vision to move people beyond whats possible. At TFS you will help create best-in-class customer experience in an innovative collaborative environment.
To save time applying Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
Who were looking for
Toyota Financial Services is seeking a Microsoft 365 Product Support Engineer who is passionate about helping people maximize their workplace tools. You will bring extensive knowledge of Microsoft 365 applications like Outlook Teams SharePoint OneDrive Entra ID and Co-Pilot along with a problem-solving mindset to ensure smooth secure and efficient experiences for our users.
Youll be part of a highly collaborative support team that serves as the backbone of TFSs modern workplace working closely with internal business partners end users and engineering teams to troubleshoot train and continuously improve.
What youll be doing
- Provide expert-level support for Microsoft 365 tools including Outlook Teams SharePoint OneDrive Co-Pilot and Entra ID.
- Own issue resolution across client systems and collaboration platforms escalating when needed and ensuring users get timely accurate help.
- Work directly with end users and support teams to understand needs gather feedback and provide tailored solutions.
- Author and deliver training knowledge articles and reference documentation that empower users to adopt and succeed with Microsoft 365 tools.
- Stay on top of product changes and roadmap updates to proactively adjust support models and user guidance.
- Partner with engineering and product teams to surface opportunities for automation integration and platform improvements.
What you bring
- Experience supporting Microsoft 365 applications in a large-scale enterprise environment.
- Strong troubleshooting skills across desktop browser and mobile Microsoft 365 environments.
- Excellent communication skills able to clearly explain technical concepts to non-technical users.
- Experience in creating end-user documentation training materials or support knowledge bases.
- Strong customer service orientation with the ability to manage expectations and deliver results.
- Adaptability to changing technology and a drive to keep learning.
Added bonus if you have
- Experience supporting Microsoft Co-Pilot or similar AI-powered productivity tools.
- Familiarity with software deployment tools or mobile device management (MDM).
- An Associates degree in IT Computer Science or a related field.
- Previous experience working in financial services or highly regulated environments.
What well bring
During your interview process our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
- A work environment built on teamwork flexibility and respect
- Professional growth and development programs to help advance your career as well as tuition reimbursement
- Team Member Vehicle Purchase Discount
- Toyota Team Member Lease Vehicle Program (if applicable)
- Comprehensive health care and wellness plans for your entire family
- Toyota 401(k) Savings Plan featuring a company match as well as an annual retirement contribution from Toyota regardless of whether you contribute
- Paid holidays and paid time off
- Referral services related to prenatal services adoption childcare schools and more
- Tax Advantaged Accounts (Health Savings Account Health Care FSA Dependent Care FSA)
- Relocation assistance (if applicable)
#LI-DNI
Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members efforts to dream do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race ethnicity national origin sex sexual orientation gender identity or expression age disability religion military or veteran status or any other characteristics protected by law.
Have a question need assistance with your application or do you require any special accommodations Please send an email to .
Required Experience:
Senior IC
Employment Type
Full-Time
