Senior Product Designer, Identity
Senior Product Designer, Identity
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Job Description
About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstarts AI marketplace Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races ages and genders while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly with zero documentation to upload.
Upstart is a digital-first company which means that most Upstarters live and work anywhere in the United States. However we also have offices in San Mateo California; Columbus Ohio; and Austin Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart wed love to hear from you!
The Team
UpstartsIdentity Platform and Experiences team is a multidisciplinary group responsible for designing building and maintaining a secure scalable and user-friendly identity and access management (IAM) ecosystem for our customers and lending partners. Our mission is to seamlessly connect users across products and services while ensuring top-tier security compliance and usability.
As the Senior Product Designer Identity at Upstart you will work alongside product managers engineers and security specialists to define strategy lead user research and shape frictionless identity experiences across our platform. Youll focus on reducing friction in authentication registration and account recovery flowswhile maintaining a high bar for security transparency and user control. Youll have a major impact on how users interact with Upstarts products by crafting seamless identity interactions that feel invisible trustworthy and empowering.
Position Location -This role is available in the following locations: Remote
Time Zone Requirements -This team operates on the East/West Coast time zones.
Travel Requirements - As a digital first company the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
How youll make an impact:
- Create user journeys wireframes prototypes and polished mockups that shape the identity experiences for authentication account creation consent management and access recovery.
- Lead research and usability studies to understand customer behavior pain points and expectations around login multi-factor authentication and account management.
- Partner with product and engineering teams to define identity experiences that reduce friction and boost conversion while balancing strong security and user trust.
- Design accessible inclusive and scalable solutions across both internal tools and customer-facing experiences keeping regulatory and compliance needs in mind.
- Build and maintain design artifacts (user flows personas interaction specs) that align identity experience strategy across the platform.
- Use quantitative and qualitative data to validate design decisions and iterate on experiences that improve user confidence and platform adoption.
- Contribute to a unified design system that supports consistent and secure identity patterns across all Upstart products.
What were looking for:
- Minimum requirements:
- 7 years of experience designing customer-facing digital products with a focus on secure user flows or identity-related features (e.g. login registration authentication).
- Strong portfolio demonstrating end-to-end design thinking with attention to both user needs and security requirements.
Skilled with Figma and design research tools like Usertesting Maze or Lookback. - Experience balancing usability and privacy with a passion for simplifying complex or sensitive user flows.
- Confident communicator and collaborator comfortable sharing designs receiving feedback and partnering across disciplines including security compliance and engineering.
- Preferred qualifications:
- Experience designing for identity systems or IAM platforms (e.g. SSO OAuth multi-factor authentication account recovery).
- Familiarity with identity platforms (Auth0 Okta Keycloak AWS Cognito) or authentication standards (OAuth 2.0 OIDC SAML).
- Experience in regulated industries such as fintech healthcare or enterprise software.
- Deep understanding of accessibility and inclusive design particularly in trust-critical workflows.
- Ability to navigate tradeoffs between business goals risk and user experience in security-sensitive environments.
What youll love:
- Competitive Compensation (base bonus & equity)
- Comprehensive medical dental and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday vacation sick and safety leave
- Supportive parental family care and military leave programs
- Annual wellness technology & ergonomic reimbursement programs
- Social activities including team events and onsites all-company updates employee resource groups (ERGs) and other interest groups such as book clubs fitness investing and volunteering
- Catered lunches snacks & drinks when working in offices
#LI-REMOTE
#LI-MidSenior
At Upstart your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic locationwith our digital first philosophy Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition Upstart provides employees with target bonuses equity compensation and generous benefits packages (including medical dental vision and 401k).
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures backgrounds perspectives and experiences and know that we can only become better together.
If you require reasonable accommodation in completing an application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please email
Senior IC
Employment Type
Full Time
Key Skills
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