Assistant Housekeeping Manager
Assistant Housekeeping Manager
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Job Description
Job Title: Assistant Housekeeping Manager
Location: Hyatt Centric Wall Street New York NY
Department: Housekeeping
Reports to: Director of Housekeeping / Housekeeping Manager
Job Type: Full-Time On-site
Position Summary:
Hyatt Centric Wall Street NYC is seeking an enthusiastic detail-oriented and hands-on Assistant Housekeeping Manager to support our Housekeeping leadership team. This role is vital in maintaining the highest standards of cleanliness service and guest satisfaction in accordance with Hyatt brand standards. The Assistant Housekeeping Manager helps lead train and supervise the housekeeping team to ensure guest rooms public areas and back-of-house spaces are clean well-maintained and inviting.
Key Responsibilities:
Support daily operations of the Housekeeping Department including room inspections staffing scheduling and inventory control
Supervise and motivate Room Attendants Housepersons and Laundry staff to maintain cleanliness standards and timely room readiness
Conduct regular inspections of guest rooms corridors public areas and service areas for cleanliness safety and maintenance issues
Ensure compliance with Hyatt brand standards local health regulations and safety protocols
Assist in hiring training and onboarding new team members; coach and provide feedback to team on performance and development
Collaborate with Front Office and Engineering teams to address guest concerns room status and maintenance needs
Maintain inventory of linen guest room supplies and cleaning products; place orders as necessary
Manage lost and found procedures and uphold confidentiality of guest and hotel information
Monitor labor productivity and support cost control and efficiency initiatives
Address guest service recovery issues with professionalism and empathy
Qualifications:
Previous experience in housekeeping or hospitality leadership preferred (minimum 12 years in a supervisory or management role)
High school diploma or equivalent required; associate degree or hospitality-related education preferred
Strong leadership organizational and interpersonal communication skills
Working knowledge of housekeeping procedures equipment and cleaning chemicals
Ability to multi-task in a fast-paced high-occupancy hotel environment
Proficiency in Microsoft Office and property management systems (preferably Opera HotSOS or similar)
Flexibility to work weekends holidays and varying shifts as required
Physical Requirements:
Must be able to stand walk bend and lift for extended periods
Ability to lift push or pull up to 35 lbs
Comfortable working in varying environmental conditions (heat humidity dust etc.)
Required Experience:
Manager
Employment Type
Full-Time
