The primary purpose of the Screener is to deliver efficient safe and discreet flight support services. The screen will report directly to the Customer Service Manager. The screener determines the first and last impressions on our charter clients by maintaining a respectful attitude and professional discretion.
Essential Functions:
Maintain a clean and safe ramp
Comply with Company policies and procedures related to customer service standards ramp safety and security procedures
Secure all gates when ramp is unattended
Ensure that all equipment is functional and in working status
Communicate with charter coordinators and customers
Anticipate clients needs and respond promptly to their concerns
Excellent customer service and Ramp etiquette
Safeguard the ramp by not letting any unattended vehicles or unauthorized personnel
Treat all information as confidential.
Must meet necessary requirements to obtain a security-sensitive identification badge.
Deals courteously and communicates effectively with fellow employees.
Must conduct physical searches and take proper action upon detection of a questionable or dangerous item.
Notify or ensure immediate Law Enforcement Officer and/or Airline Ground Security Coordinator notification when necessary.
Screen passengers and their belongings using screening equipment.
Assist with the handling of baggage and cargo as needed.
Report all Government tests real weapons injuries and other major incidents to the supervisor immediately.
Keep supervisor informed of needs and problems in assigned areas maintain cleanliness of immediate work area and report maintenance needs.
Must be in proper uniform as directed by company officials.
Identification badges must always be visible
Perform other duties as requested.
Qualifications
Minimum Qualifications:
Strong verbal and written communication skills
Valid Drivers License
Physically able to stand or walk for long periods of time
Must be 18 years of age
Report to work in a regular and timely basis
Preferred Qualifications:
Basic knowledge of various aircraft types and servicing a plus
Apply concepts of basic math to calculate figures and amounts such as discounts percentages area and volume
Handle and prioritize multiple projects concurrently.
Reports to:Customer Service Manager
Location: Sacramento CA
Supervisory Responsibility:This job has no supervisory responsibilities.
FLSA Status:This position is nonexempt.
Work Environment:While performing the duties of this job the employee is regularly exposed to moving mechanical parts. The employee is exposed to wet and/or humid conditions including extreme heat and cold; high precarious places; outside weather conditions and vibration; chemicals including aviation fuels oils and lavatory fluid. The noise level in the work environment is usually loud.
Travel:This position requires no travel.
Physical Requirements:Must be able to perform frequent walking sitting stooping stretching bending reaching and grasping actions. May be required to work nights and weekends. Regularly lift and/or move up to 50 pounds.
EEO Statement:The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability genetics or any other status protected under applicable federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Other Duties:Please note this job description is not designed to cover all activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
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