IT Support Specialist

IMI plc

We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business everyday life and making a better world creating lasting impact for everyone.

We design build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation Process Automation Climate Control Life Science and Transport.

Our partnership approach breaks through problems and reduces complexity. We dont invent in isolation we collaborate with our customers. We listen closely and we think differently creating space for diverse minds to innovate. We are working together to make businesses safer more sustainable and more productive.

Role Overview:

We are seeking a knowledgeable and customer-focused IT Support Specialist to provide technical assistance and support for corporate computer systems software and hardware. The ideal candidate will troubleshoot problems diagnose software or hardware issues and help users through step-by-step solutions. This role is critical in maintaining business productivity and ensuring smooth IT operations.

Work Environment: On-site - Houston TX

Key Responsibilities:

• Respond to IT support requests via phone email chat or ticketing systems.
• Install configure and troubleshoot hardware and software including desktops laptops printers mobile devices and applications.
• Perform system upgrades updates and routine maintenance.
• Set up and manage user accounts permissions and passwords in Active Directory and other systems.
• Support network connectivity issues including Wi-Fi and VPN troubleshooting.
• Maintain accurate documentation of issues resolutions and support procedures.
• Provide onboarding and offboarding IT support for new and departing employees.
• Work with third-party vendors or escalate unresolved issues to senior IT staff as necessary.
• Monitor and maintain IT inventory and asset management systems.
• Ensure compliance with IT policies and data security best practices.

Critical Competencies for Success:

Required:

• 13 years of experience in IT support or helpdesk roles.
• Familiarity with Windows operating systems.
• Working knowledge of Office 365 Active Directory and basic networking.
• Excellent problem-solving and communication skills.
• Ability to prioritize tasks and work independently or as part of a team.

Preferred:

• Associates or Bachelors degree in Information Technology Computer Science or a related field (or equivalent work experience).
• Experience with ticketing systems (e.g. ServiceNow Zendesk Jira).
• IT certifications such as CompTIA A Network or Microsoft Certified Professional (MCP).
• Knowledge of cloud platforms (e.g. Azure Google Workspace AWS).

Pay range: $65000 $80000

Within this range individual pay is determined based on skills experience and qualifications relative to the job requirements. Base pay information is aligned with market location and may be subject to prevailing wage laws if applicable.

What IMI Can Offer You

At IMI one of our top priorities is to create an inclusive culture of health. We strive to remove barriers to care (whether that be physical or financial) and in doing so we offer choice for all your health and wellbeing needs.

See below for a general overview of our amazing perks and benefits:

• Multiple health plans to choose from: HMO PPO and High Deductible Health Plans with a low-cost share
• Best-in-class 401K plan with zero vesting and up to 6% contribution matching
• 14-week maternity leave at full pay (Adoption benefits are equivalent)
• 4-week paternity leave at full pay (Adoption benefits are equivalent)
• Employee Resource Groups that offer community and support like our Pride Network and Network of Women groups
• PTO encompassing inclusive holidays
• Career Development opportunities (IMIs Catalyst Program)
• Employer contribution for Health Savings Account and in many cases free virtual telemedicine and teletherapy.
• Mental Health and wellness programs to support you and your family
• Full suite of voluntary benefits to tap into including but not limited to: Critical illness insurance hospital indemnity legal insurance identity theft protection and pet insurance or home & auto insurance through our discount advantage platform
• Short & long-term disability as well as basic life insurance at 2x your basic salary at no cost to the employee
• Free financial advisors webinars and classes through Charles Schwab
• Annual Employee Stock Purchase Plan with option to purchase IMI shares at a reduced employee only price - no opportunity to lose only to profit or refund your investment 100%

**Benefits plans change year over year but we have guiding principles in place to ensure our employees have the tools and resources available to stay connected and up to date**

Health & Safety

The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.

Health Safety and Environmental Duties At IMI we are all personally committed to protecting our people minimizing our impact to the environment the communities we operate in and our company. All members of our workforce have the duty to ensure the health safety and welfare of themselves others and the environment. Every employee is expected to follow all HSE operating procedures also to challenge any observed behaviors or unsafe acts.

Code of Ethics

IMI requires the highest standard of ethics in all business dealings particularly with customers suppliers advisors employees and the authorities. In accordance with the IMI Way: Our Code of Responsible Business.

Changes to This Job Description

IMI may amend this job description in whole or part at any time.

IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex or veteran status.