Donor Services Assistant

Empath Health is seeking a detail-oriented and organized Donor Services Assistant to join our Philanthropy Department to support our mission and team by managing and inputting donor data maintaining accurate records and assisting with the smooth operation of our charitable initiatives.

Responsible for the data entry and acknowledgement of all donations received by Suncoast Hospice Foundation and the Scheduling of Resale Shop Pick-Ups

JOB DUTIES/RESPONSIBILITIES:

• Gift Processing

Preparation of Gift Batches
Accurate entry of all gifts
Follow PCI guidelines for credit card processing
Maintain online registrations for matching gift and giving campaign programs
Acknowledgement of gifts within a 48 hour period
Provide reconciliation reports as appropriate

• Scheduling of Resale Shop Pick-Ups

Answer all incoming calls for scheduling and/or cancellations
Follow-up to all web submission requests
Provide store notifications of schedule
Entry of pick-ups schedule into an action in Raisers Edge
Prepare Schedule Pick-Up form for drivers
Communicate with Lead Driver on a daily basis as needed
Fax pick-up forms to designated store as advised

• Records Management

Create new constituent record as needed
Recognize duplicate records and perform merge with record clean-up to follow
Link relationship records
Follow mapping guidelines established to promote accuracy of data entry
Assist with data maintenance as requested
Assist with entry/imports of patient/family information

• Administrative Assistance to Resale Shop and Individual Giving Team

Print the Resale Shop and Foundation volunteer time sheets on a monthly basis
Entry of Resale Shop and Foundation volunteer hours into Raisers Edge on a monthly basis
Process Resale Shop Volunteer Change of Status forms as requested
Provide volunteer reports to Resale Shop as requested
Other duties as assigned

POSITION QUALIFICATIONS/REQUIREMENTS:

• Education and/or Experience: High school diploma or general education degree (GED) and one to three years related experience and/or training; or equivalent combination of education and experience.
• Experienced in data entry and word processing.
• Ability to function effectively and independently as a member of the Foundation team.
• Commitment to the ideals and mission of Empath Health.

Empath Health values diversity as it strengthens our community and care. We embrace the diversity of cultures thoughts beliefs and traditions of our employees volunteers and people we are honored to serve across our network. Our diverse staff reflects our community and each day we work to be respectful sensitive and competent with each other and those in our care. In every journey we are dedicated to achieving comfort dignity and exceptional care. Those of all backgrounds are welcome and encouraged to apply with us or seek our care and services.

Our commitment to patient client staff and volunteer safety is a cornerstone of a High Reliability Organization with a focus on zero harm. Participation in the seasonal influenza program is a condition of employment and a requirement for all Empath Health employees.

Providing compassionate full life care is an honor we take seriously at Empath Health. Join our team and make a positive impact in the community!