Senior Manager-Artificial Intelligence
Senior Manager-Artificial Intelligence
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Job Description
At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.
Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.
How will you make an impact in this role
AtData Analytics Solutions Emerging Technologies were reimagining how Artificial Intelligence can strengthen our cybersecurity posture and help the enterprise stay ahead of technology risks. Were looking for aSenior Manager Artificial Intelligencewho can bring both strategic vision and hands-on leadership to our AI team. This dual-role opportunity combines visionary AI leadership with agile execution. In this role youll lead a talented group of data scientists and machine learning engineers as they develop next-generation AI solutions from traditional models to Agentic AI based solutions. At the same time youll serve as a Scrum Lead ensuring we stay organized focused and adaptive in our delivery. Your work will connect AI innovation directly to real-world impact enabling smarter risk decisions faster threat detection and better operational resilience.
This is more than a management role its a chance to shape the future of AI at the intersection of data security and enterprise technology.
Responsibilities
AI Solution Leadership
- Guide the team through the full AI lifecycle from understanding business challenges to deploying production-ready models.
- Lead the development of machine learning deep learning and Generative AI models tailored to cybersecurity and risk management.
- Lead the build of scalable AI solutions using architectures like LLMs Agentic AI retrieval-augmented generation (RAG) and prompt engineering best practices.
- Ensure all AI solutions adhere to internal model governance privacy policies and model risk management standards.
- Establish robust evaluation metrics to assess the effectiveness and efficiency of Machine Learning and Generative AI models iteratively improving their performance.
Agile Delivery & Scrum Leadership
- Serve as Scrum Lead for the data science delivery team facilitating sprint planning daily stand-ups retrospectives and backlog management.
- Translate business goals into structured user stories and sprint deliverables in partnership with Product Managers.
- Collaborate with Technical Project Managers to manage cross-team dependencies track OKRs and resolve blockers.
- Champion continuous improvement within the team boosting delivery velocity and Agile maturity over time.
Cross-Team Collaboration
- Work closely with partners across Information Security Technology Risk Engineering Product and Governance teams to ensure alignment.
- Participate in technical design discussions to ensure AI solutions integrate effectively with enterprise systems.
- Support MLOps enablement and DevSecOps practices to promote secure scalable deployment of AI capabilities.
- Mentor and develop talent within the team fostering a culture of innovation integrity and shared learning.
- 8 years of total experience in software engineering including 3 years in a leadership or managerial capacity.
- 2 years of data science or applied AI experience
- Demonstrated success in leading Agile teams ideally as a certified Scrum Lead or equivalent role.
- Deep technical knowledge of machine learning and AI including NLP LLMs classification clustering and anomaly detection.
- Experience in managing complex projects across matrixed teams with diverse stakeholders.
- Strong communication skills with the ability to engage and influence both technical and business audiences.
- Bachelors or masters degree in computer science Data Science Engineering or a related technical field.
Preferred Qualifications
- Certifications in Agile frameworks (e.g. CSM PSM SAFe).
- Experience working within Information Security or Model Risk teams on AI governance compliance and ethical AI.
- Familiarity with Python SQL Spark and ML/DL frameworks such as TensorFlow PyTorch and scikit-learn.
- Experience with MLOps tools (MLflow Kubeflow SageMaker) and cloud AI platforms (AWS Azure GCP).
- Background in cybersecurity threat intelligence or enterprise security data analytics.
Salary Range: $110000.00 to $190000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately in determining your pay well consider your location experience and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical dental vision life insurance and disability benefits
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law. American Express will consider for employment all qualified applicants including those with arrest or conviction records in accordance with the requirements of applicable state and local laws including but not limited to the California Fair Chance Act the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive professionally and personally. Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs colleagues will either work onsite in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the Know Your Rights poster. If the link does not work you may access the poster by copying and pasting the following URL in a new browser window: on factors such as business unit requirements the nature of the position cost and applicable laws American Express may provide visa sponsorship for certain positions
Required Experience:
Senior Manager
Employment Type
Full-Time
