Customer Support
Customer Support
Posted on :
13-07-2025
Employer Active
1 Vacancy
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Job Description
United HVAC Motors is seeking a dedicated and technically proficient Customer Support Technician to join our team providing excellent support to our clients by troubleshooting resolving issues and ensuring a positive customer experience.
Responsibilities:
Qualifications:
Skills:
Customer Service Problem Solving Technical Support Troubleshooting Communication (Written and Verbal) and Software Proficiency.
Responsibilities:
- Troubleshooting and Problem Solving:Identify diagnose and resolve technical issues related to productsusing various methodssuch as phone and email.
- Customer Interaction:Interact with customers via phone email or chat providing clear and concise information and solutions to their inquiries. Adhere to the company-provided script without deviating.
- Knowledge Base Maintenance:Contribute to and maintain our knowledge base ensuring accurate and up-to-date information for efficient issue resolution.
- Escalation Management:Accurately and timely escalate complex issues to appropriate teams for further support.
- Documentation:Maintain accurate records of customer interactions and issue resolutions.
- Continuous Improvement:Stay current with the latest product and technology trends seeking opportunities to improve support processes and enhance the customer experience.
- Product Knowledge:Develop and maintain strong knowledge of our products and services.
Qualifications:
- High school diploma or equivalent.
- Experience in a customer support or technical support role preferred. HVAC knowledge would be helpful but not required.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Comfortable with using Apple computer systems and software.
- Basic understanding of computer hardware and software troubleshooting preferred.
- Proficiency in google drive (docs & sheets)
- Ability to learn new technologies and products quickly.
Skills:
Customer Service Problem Solving Technical Support Troubleshooting Communication (Written and Verbal) and Software Proficiency.
To Apply:
Interested candidates are encouraged to submit their resume to
emailprotected
Benefits:
Competitive salary and 401K package Opportunities for professional development and growth within the company.
Hours
Training 7 AM -3:30 PM Monday-Friday
Once completed the training hours will shift to Tuesday - Saturday 7 AM-3:30
Pay Range
$21-$26 based on experience to be discussed in interview
Drug Free Work Environment
*Drug Testing is required before onboarding*
Required Experience:
Manager
Employment Type
Full-Time
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