Clinic Services Specialist – UI Health Care Sioux City Clinic 100%

• Provides frontline clinic operation support such as the coordination of patient appointment scheduling the preparation of pre-registration paperwork for patient visits obtaining and verifying pre-authorizations and the education of patients regarding billing process and additional financial responsibilities. Review patient charges to ensure accuracy and answer questions concerning billing procedures and charges.
• Assists with problem solving of scheduling issues.
• Provides back up for outpatient scheduling departments performing scheduling maintenance functions as deemed necessary and provides scheduling coverage in staff absence.
• Coordinates provider schedules (Master schedules daily templates and clinic closures) for clinics as assigned.
• May supervise the delivery of services such as health information clinic scheduling and operations etc. Perform tasks/inspections to meet compliance goals patient/customer satisfaction expectations.
• May perform other duties as assigned.

• Provides feedback to management on means to achieve goals and resolve service issues.
• Collaborate with peers and co-workers to enhance the delivery of health care. Provide feedback to management on means to achieve goals and resolve service issues.
• Serves as an intermediary between patients frontline staff and nursing personnel concerning scheduling concerns and medical needs.
• Negotiates schedule changes with providers and communicates changes with staff/supervisors.
• Explains the scheduling policies to other schedulers as needed through written and oral communications.

Patient Satisfaction/ Service Excellence

• Provide high level customer service with internal and external customers including patients visitors physicians and other clinical staff. Ensure patient satisfaction and safety by ensuring calls and inquiries are documented and triaged appropriately. Address concerns of patients provide service recovery and escalate issues as needed.

Operations and Quality Standards/ Improvement

• Recommend processes to enhance patient and customer satisfaction. Review scheduling templates and make recommendations for improvement opportunities related to patient access and clinical operations.

Develop Programs Policies Practices that Enhance Patient/Staff Environment

• Provide input/suggestions regarding policies practices and programs that improve services.

• Provide direction assignments feedback coaching and counseling to assure outcomes are achieved.
• May provide training or other aspects of the onboarding process for students and other staff.

• May analyze monitor and report financial data information and reports. May initiate and/or approve routine fiscal transactions. May contribute to budget development.
• Collaborate with others regarding the management of Pre-Access and Financial Counseling.

• Knowledge of the major responsibilities accountabilities and overall organization of the customer support function or department; ability to properly support customer inquiries and bring problems to a timely resolution.

• Knowledge of and ability to utilize practices tools and techniques for communicating with a customer.

Department Summary:

University of Iowa Community Clinics (UICC) provides comprehensive care to the Iowa City community and beyond. UICC is home to providers and staff that provide comprehensive care outside of the hospital setting and give the community a sense of care whenever they need it most.

Percent of Time: 100%

Schedule: Work hours vary Monday throughFriday between 7:30 AM - 5:00 PM.No weekends on call time or holidays required.

Location:Sioux City IA

Pay Grade: 3A

Salary: $42392 - $81125 based on experience ; Highlights: