Family Resource Navigator

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants refugees and the broader community in Portland Oregon. Our mission is to welcome serve and empower refugees immigrants and people across cultures and generations to reach their full potential. Find out more at .

POSITION: Family Resource Navigator

JOB CLASS/GRADE: Specialist 1 / Grade 8

WAGE: Starting at $48600 per year based on experience

FLSA; EEO; WC: Non-Exempt; Professional; 8864

LOCATIONS:

Parkrose Middle School 11800 NE Shaver St Portland OR 97220

Harrison Park Middle School 2225 SE 87th Ave Portland OR 97216

McDaniel High School 2735 NE 82nd Ave Portland OR 97220

David Douglas High School 1001 SE 135th Ave Portland OR 97233

FTE; FT/PT; STATUS: 1.0 FTE; Full-Time with Benefits; Limited Duration

(Limited Duration. Position ends 6/30/2026.)

NUMBER OF POSITIONS: (4)

APPLY AT:

STATUS: Full-Time with Benefits

PROGRAM(S): Schools Uniting Neighborhoods (SUN) Community Schools

SECTOR: School Based (SUN)

REQUIREMENTS:

Must pass Oregon Department of Education (ODE)/school district background check

Not a remote work position

Proficiency in English required with 2nd Language preferred in Spanish Vietnamese Chinese (Mandarin/Cantonese) Chuukese Ukrainian or other languages commonly spoken by the families enrolled at the schools listed

Possession of a valid drivers license with verification of current auto-insurance and full use of automobile during work hours

This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities duties and skills required.

Program Summary
Schools Uniting Neighborhoods (SUN) Community Schools is a Multnomah County initiative that aligns community partners and resources to help reduce barriers that keep students from being successful in school and in life. Within each SUN Community School the collective efforts of the school community youth parents local businesses faith communities libraries school districts and community organizations create a network to offer programs and activities to uplift students academic engagement & social-emotional development meaningful family engagement and resource navigation to access available community resources.

Position Summary
The goal of the Family Resource Navigator program is to support families in achieving economic security with a focus on improving housing stability by reducing barriers in navigating systems. By focusing efforts and resources at regional SUN Community School hubs this program will create a front door to reach the most impacted families (families living with low incomes those who are unstably housed families of color and students with chronic absenteeism). The program aims to build skills and connections so that families know how to access the resources they need in the future while providing a more direct link to immediate needs like rental assistance to support families at risk of homelessness.

Essential Functions

• Works as part of the SUN Community School team and within the school-based team to build trusting relationships with families from multiple schools and potentially multiple districts
• Accepts client referrals from designated outreach zone without prioritizing clients from their work location; collaborates with SUN Site Managers across the county to gather referrals
• Culturally responsive communication outreach and engagement with students parents families school staff and community members
• Conduct client assessments to determine eligibility for social service support programs and other resources available in the community
• Refer families to community resources that address and assist in their universal household needs. Facilitate completion of application forms and document collection and review for internal program referrals.
• Support families to navigate or access internal/IRCO programs as well as external/community systems of care (for example: housing programs rent and utilities assistance food resources public benefits employment systems and/or school-based resources)
• Maintains files and documentation as required
• Perform administrative work in a timely and accurate manner including report writing data entry timesheets tracking participant enrollment referrals attendance and completion of internal IRCO forms for the HR and Finance Departments
• Conduct follow-up assessments for all participants who have exited the program
• Develop and maintain a centralized Information & referral tracking system for the school communities that are served
• Attend required training and meetings conducted by IRCO IRCO SUN Team Multnomah County school/district and community work groups as assigned
• Meet performance and contract expectations related to FRN outputs & outcomes
• Accepts other appropriate duties/responsibilities as assigned by IRCO SUN Manager or SUN Supervisor
• Culturally responsive communication outreach and engagement with students and families
• Effectively work with individuals of diverse backgrounds
• Actively work to disrupt racism and systematic oppression through inclusive program practice and implementation
• Utilize bilingual skills to support culturally specific communication with students families and clients in their preferred language when possible

Secondary Functions

• Willingness and ability to meet clients at their home school location if different from work location
• Ability to meet multiple including conflicting deadlines
• Strong analytical and decision-making abilities for related job functions
• Ability to deal with distressed and demanding clients and employees in an effective manner
• Ability to maintain a high level of confidentiality
• Ability to communicate with a variety of personality types and levels of the organization as well as with people outside of the organization
• Ability to work flexible hours to meet the availability of clients
• Lead one-on-one and/or small group skill building workshops for caregivers in the community (limited capacity)
• Distribute tactile resources to the community when applicable. Examples: shoes clothing weatherization kits cleaning supplies etc.
• Provide limited aspects of case management to caregivers to support goal setting and developing action plans related to navigating community systems of care

Education & Experience

MINIMUM JOB SPECIFIC QUALIFICATIONS:

• Must be 18 years or older
• Must be able to pass Oregon Department of Education (ODE) fingerprint background check
• High School degree or equivalent preferred. Experience in the field may be considered equivalent.
• Bilingual/bicultural applicants are encouraged to apply
• Experience working directly with parents or families in social services or performing culturally responsive resource navigation work
• Experience with Microsoft office suite (Excel Teams Outlook Sharepoint)

PREFERRED QUALIFICATIONS:

• Experience with social services and working with adults 1:1 or in small group settings preferred
• Experience with data entry via WellSky preferred
• Willingness to complete annual training on child abuse reporting and prevention Assertive Engagement Trauma Inform Care and/or other assigned training
• Enthusiastic attitude and a passion for working with families to access community resources that support family stabilization
• Flexibility is required. Schedule may occasionally require early morning evening and/or weekend meetings adult classes or community events.
• Ability to communicate effectively both orally and in writing
• Excellent multitasking skills and ability to prioritize and complete multiple and varied tasks
• Cultural sensitivity and ability to relate to people from diverse lifestyles socioeconomic levels and cultures
• Understanding of client confidentiality and privacy policies and procedures

Physical Mental & Environmental Requirements

• Job setting and office is in a public school no hybrid or work-from-home available
• Positions require some analysis of problems or decision-making ability
• Work independently and take initiative to start the next task with minimal guidance
• Ability to function in a positive manner in a demanding work environment demonstrate a high degree of flexibility respond to priorities and schedules that may change frequently
• Ability to work in a fast-paced social service environment and make good judgments as it pertains to program deliverables
• Demonstrated customer service skills to interact with distressed and/or demanding parents partners and employees in an effective manner
• Strong ability to deal with high stress situations
• Ability to review financial support documents and client applications to evaluate eligibility for programs and services
• Clear organizational skills

Supervisory Responsibilities

Positions at this level are not responsible for any supervisory functions or responsibilities but may occasionally be asked to orient and/or train new employees or volunteers.

What We Offer

IRCO is a very employee-friendly workplace and offers great benefit package to our staff:

• Many flexible working arrangements and schedule
• Amazing opportunity to work with people who come from all over the world
• Work that helps your community
• 3 to 6 weeks of PTO per year
• 401k match of over 100% on first 5% immediate vesting
• 3% match for student loans or college savings
• 12 Paid Holidays and 1 Floating Holiday
• Medical & Dental insurance options with 90% coverage for employee AND Families no deductibles
• Employer Paid Life Short term and Long-term Disability Insurance
• Flexible spending account

Required Engagement

Engage fully in recommended professional development as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCOs mission vision and values based initiatives.

How To Apply

1. Complete the IRCO application in our Careers Portal: IRCO Application for Employment.
2. Upload your resume and cover letter addressing your qualifications for this position IRCO Careers.
3. For questions about this position please email

Please note that physical applications are accessible from IRCOs main office 10301 NE Glisan Portland OR 97220. Due to the high volume of applications received we will not be able to contact applicants or return calls regarding applications. Complete applications should include a cover letter resume and IRCO application.

IRCO is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any characteristics protected by law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.