MnSCU Academic Professional 1 - Program Specialist

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

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Job Description

The primary role of the Peace Officer Program Specialist is to provide a seamless student experience through the administration of Customized Training and academic Peace Officer programs. This position will involve the management of role player recruitment employment and scheduling along with the coordination of programs and class schedules. This position will also manage credentialing for adjunct and TPT instructors and background verification for students who completed the Peace Officer program by maintaining student files in accordance to the Peace Officer program policies.

PRINCIPLE RESPONSIBILITIES AND RESULTS

1. Manage role player and adjunct/ TPT instructor process for both the Peace Officer credit and non-credit programs.

• Develop recruiting and onboarding plan for new role players and adjunct/ TPT instructors
• Ensure all role player employment records have been received and processed by HR prior to start
• Manage credentialing process for all incoming adjunct and TPT instructors which includes but is not limited to: PCNs token creation I-9s transcripts work verification forms wage notices and faculty credentialing forms.
• Schedule role players for all academic program and Customized Training course
• Maintain and report role player hours worked
• Serve as point of contact for all internal needs relating to role players

Priority: Essential Percent of Time: 45%

2. Manage processes that impact student success within the Peace Officer academic program.

• In partnership with Director and POST Coordinator ensure schedules for academic program are staffed
• Manage faculty credit hours and instructor assignments in FWM
• Monitor registration of students throughout the enrollment process
• Develop and maintain professional relationships to keep abreast of the program and industry needs
• Cross train to the Customer Service role which includes the monitoring of student documentation processes for enrollment (physical exam drivers license psychological exam emergency contact information etc.)
• Manage background investigation process
• Maintain student records in accordance with program policies
• Maintain and refresh process documentation for academic program role accountabilities

Priority: Essential Percent of Time: 25%

3. Provide operational management for Customized Training Solutions (CTS) Peace Officer programs.

• Work collaboratively with Customized Training Representatives to provide daily operational program management
• Coordinate and schedule role players
• Maintain electronic program calendars
• Manage background investigation process
• Monitor student documentation process for enrollment including but not limited to: physical exam drivers license psychological exam emergency contact information etc.
• Maintain student records in accordance with program policies
• Compile and verify daily student attendance rosters for CTS programs
• Assist students with registration
• Conduct orientation specific to the Peace Officer program
• Maintain and refresh process documentation for CTS program role accountabilities

Priority: Essential Percent of Time: 25%

4. Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner. Represent CTS and the academic program in appropriate internal college functions.

Priority: Secondary Percent of Time: 5%

Salary Range:

$23.63 ($49339) - $34.18 ($71368)

Minimum Qualifications

1. Three (3) Years of experience in the following:

• Program Management: Computer software applications and systems sufficient to enter data and create basic business correspondence documents and training processes.
• Data Entry: Skill in data entry sufficient to maintain accurate student records and reports; compile sort and verify data accuracy
• Customer Service Skills: Skill in customer service to provide prompt courteous and accurate information to customers in person on the phone through email and other written correspondence; promptly respond to customer/ co-worker inquiries about registrations programs data etc.; provide assistance/ guidance to customers/ co-workers on resolving difficult or complex issues
• English: Knowledge of English sufficient to fluently speak read understand and respond to a variety of written and spoken communications such as customer questions detailed instructions and procedures data reports
• Word Processing: Skill in word processing sufficient to use the software such as Microsoft Word to prepare and format letters memos and reports and ability to check completed work for spelling grammar punctuation and formatting
• Spreadsheets: Skill in using spreadsheet software applications such as Microsoft Excel Access to enter compile store and retrieve data in a variety of reports
• Math: Knowledge of math sufficient to add subtract multiply and divide whole numbers fractions decimals calculate percentages and use simple formulas and ability to compare the prices of items or groups of items

Preferred Qualification

• Prior leadership or management experience
• Knowledge and familiarity with MN POST requirements processes.
• Knowledge of policies and procedures of the college/customized training especially related to registration for all hour-based courses.
• Ability to gain acceptance for ideas in order to accomplish tasks.
• Knowledge of ISRS & rSchoolToday systems and various software programs.
• Skills in communications and interpersonal relations sufficient to provide information to staff students and the general public.
• Highly organized and detail-oriented to maintain integrity in the student information system.
• Ability to work with others in a team setting to accomplish tasks.
• Ability to establish work priorities and ensure completion.
  

Other Requirements

Work Shift (Hours / Days of work)

Day Shift - Full-Time

Telework (Yes/No)

No

About

Founded in 1972 Hennepin Technical College is the largest technical college in Minnesota. With campuses in Brooklyn Park and Eden Prairie Hennepin Technical College has a diverse student population of more than 9500 and offers degree and non-degree coursework in over 45 programs. Achieving a 99% job placement rate within its network of industry partners Hennepin Technical College prepares students for in-demand and high-paying employment opportunities Hennepin Technical College is a member of Minnesota State which includes 30 community and technical colleges and seven state universities serving approximately 400000 students. It is the fourth-largest system of two-year colleges and four-year universities in the United States.

Hennepin Technical College with campuses in Brooklyn Park and Eden Prairie is a member of the Minnesota State Colleges and Universities System. The college is strategically positioned to meet the economic and workforce development needs of business and industry throughout Minnesota. Hennepin Technical College faculty and staff are committed to preparing students to be successful in obtaining the education and skills that can result in employment and a career. Curriculum is industry validated and delivered in an environment that emulates the work setting. Students receive a well-rounded educational experience that gives them the skills and ability to secure the first job in their career as well as to advance in their career. For more information about Hennepin Technical College please visit our website at:

NOTICE: In accordance with the Minnesota State Colleges & Universities (MnSCU) Vehicle Fleet Safety Program employees driving on college/university business who use a rental or state vehicle shall be required to conform to MnSCUs vehicle use criteria and consent to a Motor Vehicle Records check.

Benefits Information:

At Minnesota State we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays Vacation Time Sick Time six weeks of Paid Parental Leave low cost medical and dental insurance with low deductibles ($150 - $1500) a Pension Plan 457(b) and 403(b) retirement plans and other retirement investment options pre-tax medical and dental expense (with roll-over option) and dependent care accounts employer paid life insurance short and long term disability as well as professional development and a tuition waiver program for employees and their dependents etc. We promote the health and well-being of our employees and take work/life balance seriously.

Benefits Information:

At Minnesota State we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays Vacation Time Sick Time six weeks of Paid Parental Leave low cost medical and dental insurance with low deductibles ($250 - $1500) a Pension Plan 457(b) and 403(b) retirement plans and other retirement investment options pre-tax medical and dental expense (with roll-over option) and dependent care accounts employer paid life insurance short and long term disability as well as professional development and a tuition waiver program for employees and their dependents etc. We promote the health and well-being of our employees and take work/life balance seriously.

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